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Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. 

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. 

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Votre rôle et vos responsabilités

·       Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems.

·       Able to communicate and to work with other technicians, departments, and customers in technical support situations.

·       Demonstrates and applies greater knowledge of the company’s product.

·       Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience.

·       Researches problems and recommends solutions.

·       Assists in the provision of on-job-training.

·       Professionally process and resolve asset request cases that support proper accounting for site inventory

·       Maintain site inventory with zero discrepancy through adherence of asset management procedures

·       Inbound and outbound fulfillment that enables achievement of business deliverables

·       Ensure that any asset defects, damages, discrepancies or deviations are escalated to management for timely support and resolution

·       Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday

 

·       Able to work in various IBM Cloud locations in Mumbai

Formation requise
Licence
Expertise professionnelle et technique requise

Customer Support – 

We require physical server hardware experience (Assembling of Servers like Motherboards, RAM, Hard disk, Raid Controllers, network cards etc…). OS exp is a plus, emphasis on physical server hardware exposure 

 

Responsible for scheduling and performing hardware maintenances for IBM Cloud customers that involve upgrades, downgrades, support requests, etc. Physical hardware upgrades/downgrades referring to Server Hardware like RAM, Hard drives, Processors, Network cards etc..

 

Troubleshoot and resolve problems with basic physical network cable/device connections at server/switch/stack for network devices in the Data center physically. 

 

Person must worked in the physical Data center with 100% onsite experience. (NO REMOTE SUPPORT) 

 

24/7 Operations with 100% onsite support (No Remote or On call support). No specific shifts, Rotating shift schedule

 

Outage \ UIP Response (Row \ Datacenter Level Outage) -

Responsible for responding to UIP related events around physical infrastructure. Coordinating with internal departments to resolve outage events around faulty links, optics, or failed Networking devices.

 

Physical Infra servers knowledge along with basic understanding of network devices (Like network phyiscal cabling and Optics and inter Connectivities etc…) to extend onsite support for the remote Network teams and Network ISPs personel.  

 

Outage events are performed under the supervision and guidance of Site Management.

Other Tasks:

May be directed to perform other duties consistent with training and skill levels required for this position.

 

 

Expertise professionnelle et technique préférée

Understand site capacity utilization and provide assistance with Management on capacity planning.

À propos de la Business Unit

IBM Systems aide les responsables IT à poser un regard différent sur leur infrastructure. Les serveurs et le stockage IBM ne sont plus des objets inanimés : ils peuvent comprendre, raisonner et apprendre, permettant ainsi à nos clients d'innover tout en évitant les problèmes IT. Nos systèmes sont les moteurs des industries les plus importantes au monde et nos clients sont les architectes du futur. Rejoignez-nous pour participer à la construction de notre portefeuille technologique de pointe, conçu pour l'entreprise cognitive et optimisé pour le cloud computing.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.