Accéder directement au contenu
Introduction

Seeking a Business Change and Training Consultant at Band 7. This role is vital to the continued success of IBM’s delivery for one of our largest and strategically important clients. The position requires a consultant who can lead and execute  training, change and adoption activities across a complex, multi-stakeholder environment, supporting the client as they continue to modernise, scale, and transform their national vaccination and clinical systems.

 

The successful candidate will play a key role in shaping change approach, designing and delivering training programmes, driving user adoption, influencing senior stakeholders, and ensuring successful embedding of new ways of working across the client organisation.

Rôle et responsabilités

Change Management & Adoption

  • Lead the development and execution of business change strategies, plans, and communications for the HSE Vaccines transformation programme.
  • Conduct stakeholder assessments, change impacts, readiness analyses, and resistance mitigation plans.
  • Drive adoption across diverse user groups, ensuring smooth transition to new processes and systems.
  • Partner with client leaders, SMEs, and project teams to embed sustainable behavioural change.


Training Strategy & Delivery

  • Own the end-to-end training workstream, including design, development, scheduling, and delivery of training materials and sessions.
  • Ensure training solutions are tailored to audience needs, scalable, and aligned with programme timelines and objectives.
  • Provide coaching and knowledge-transfer to client teams to build long-term internal capability.


Client Engagement & Relationship Management

  • Maintain strong working relationships across junior, mid-level, and senior client stakeholders.
  • Act as a trusted advisor, supporting client decision-making and ensuring alignment with IBM methodologies and programme outcomes.
  • Represent IBM professionally and positively in all client interactions.


Team Leadership & Mentoring

  • Mentor and support junior IBM team members, acting as a catalyst for capability uplift across the Business Change and Training team.
  • Foster a collaborative environment that improves performance, reduces dependence on higher-band resources, and supports delivery excellence.


Programme Delivery

  • Collaborate closely with the broader IBM delivery team to ensure integrated and timely delivery across all programme workstreams.
  • Identify risks, dependencies, and issues early, and support the creation of mitigation strategies.
  • Contribute to quality assurance, continuous improvement, and knowledge management activities.


Future Growth & Opportunity Development

  • Support the account team in identifying and shaping future work within the HSE and across similar public sector clients.
  • Contribute to proposals, client presentations, and thought leadership to demonstrate IBM’s value and expand our footprint.
Formation requise
Baccalauréat
Formation souhaitée
Maîtrise
Expertise professionnelle et technique requise

  • Training Design & Delivery Tools:
    Skilled in developing high-quality training assets using tools such as MS PowerPoint, or LMS platforms, and digital learning formats (video, e-learning modules, quick reference guides).

  • Process Mapping & Business Analysis:
    Ability to interpret business processes, conduct impact analyses, create process maps, and translate system changes into training and communication requirements.

  • Enterprise Application Familiarity:
    Experience working with large-scale enterprise platforms (e.g., MS Dynamics, SAP, Salesforce, custom national health systems), including understanding how system changes affect business workflows.

  • Stakeholder Analysis & Reporting Tools:
    Proficient in using tools such as Excel, Power BI, Confluence, or Jira to support stakeholder mapping, readiness assessments, progress reporting, and project documentation.

  • Change Impact & Readiness Assessment:
    Ability to perform structured assessments, quantify change impacts, and create remediation and readiness plans based on qualitative and quantitative data.

  • Communication & Content Development:
    Strong capability in developing clear, engaging communications (emails, briefings, newsletters, FAQs, presentations) aligned to the change narrative.

  • Data-Driven Insights for Change:
    Ability to interpret user adoption data, training feedback, and engagement metrics to drive continuous improvement and refine change and training strategies.

  • User Support Tools & Adoption Techniques:
    Experience using digital adoption platforms, user guides, helpdesk queries, and floor-walking approaches to support end-user transition.

  • Project Delivery Tools & Governance:
    Competence with project delivery environments such as MS Project, Jira, SharePoint, Teams, and IBM delivery governance processes to ensure structured and compliant execution.

L'unité commerciale

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.