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Introduction

Are “no” and “why” two of your favorite words? Do you often find yourself shifting your perspective from me to we? If so, you already know that enterprise software doesn’t have to be boring—and that designing it shouldn’t be either.

 

We’re looking for an experienced UX Research Manager to lead and grow a talented team of researchers who drive user-centered innovation across multiple products and workstreams. In this role, you’ll oversee a distributed team, guide high-quality research execution, and collaborate closely with design, product, and engineering to connect user needs with organizational goals. You’ll also play a key role in maturing our research function—strengthening processes, elevating standards, and fostering a culture of curiosity, rigor, and collaboration.

 

If you have 7+ years of experience as a user researcher, at least 2 years of people management experience, and see yourself as a strategic leader passionate about coaching others, scaling research practices, and ensuring insights directly influence product and business decisions—we’d love to hear from you.

Rôle et responsabilités

As a UXR Manager you will:

 

  • Inspire, coach, and empower a team of researchers through regular 1:1s, actionable feedback, and clear career development pathways—fostering motivation, confidence, and growth.
  • Nurture and direct career development for researchers with diverse backgrounds and experience, supporting both in-person and remote team members.
  • Elevate research quality by guiding study plans and deliverables for methodological rigor, clarity, and strategic impact.
  • Foster collaboration and community across distributed researchers through shared learning, mentorship, and engagement initiatives that strengthen team connection.
  • Drive strategic alignment by synthesizing insights across teams to link research outcomes with business objectives and product vision.
  • Collaborate cross-functionally with design, product, and engineering leadership to ensure research drives informed, user-centered decisions—balancing empathy, negotiation, and conflict resolution.
  • Communicate insights effectively, turning complex findings into compelling, data-driven stories that influence decisions at every level.
  • Advance research operations by developing scalable, ethical, and efficient processes, tools, and frameworks that improve consistency and impact.
  • Bring positive energy and curiosity to the team, fostering a supportive environment where individuals are motivated to deliver rigorous, high-quality research.
Formation requise
Baccalauréat
Formation souhaitée
Maîtrise
Expertise professionnelle et technique requise
  • 7+ years of hands-on user research experience, with a strong track record of delivering impactful insights throughout the product development lifecycle.
  • 2+ years of management or team leadership experience, including coaching, mentorship, and performance development.
  • Deep expertise in qualitative and quantitative research methods, such as usability testing, interviews, surveys, and data analysis and synthesis.
  • Proven ability to translate insights into strategy and influence cross-functional partners across design, product, and engineering.
  • Exceptional communicator and storyteller, skilled at crafting clear, compelling narratives that drive understanding and alignment.
  • Highly organized and adaptable, capable of balancing strategic leadership with hands-on research execution.
  • Bachelor’s degree (or higher) in Experimental Psychology, Cognitive Science, Human Factors, Human-Computer Interaction, Anthropology, Sociology, or a related field.
Expertise professionnelle et technique souhaitée
  • Experience in SaaS and/or enterprise product environments, with a strong understanding of complex, multi-user ecosystems.
  • Proven success leading distributed teams and collaborating effectively with remote stakeholders across time zones.
  • Background in design research operations, tooling, or research democratization, driving efficiency and scalability in research practice.
  • Familiarity with analytics platforms, product instrumentation, and behavioral data, integrating quantitative insights with qualitative research.
  • Advanced degree (Master’s or Ph.D.) in a relevant field such as Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, or a related discipline.

L'unité commerciale

Logiciels IBM insuffle de l'intelligence dans les opérations commerciales de base — de l'apprentissage machine à l'IA générative — pour aider à rendre les organisations plus réactives, plus productives et plus résilientes. Logiciels IBM aide les clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et de la durabilité. La capacité d'utiliser toutes les données est essentielle à cet égard, car la valeur de l'IA dépend de la valeur des données qui l'alimentent. Dans la plupart des organisations, les données sont réparties sur plusieurs nuages, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM permet de faire évoluer et d'accélérer l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour former, ajuster et déployer l'IA dans l'ensemble d'une entreprise. La plateforme infonuagique hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'exploitation dans des environnements hybrides, ce qui constitue une base flexible pour tirer parti des données, où qu'elles se trouvent, afin de bien ancrer l'IA au sein d'une entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.