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Introduction

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In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Rôle et responsabilités

 

We are looking for an experienced and highly technical Senior Managing Consultant - AMS Delivery Leader to take hands-on ownership of our strategic SAP S/4HANA RISE client accounts. The ideal candidate will have a minimum of 15 years of progressive SAP experience, with a strong background in managing complex AMS operations, driving client-facing service excellence, and identifying opportunities for service expansion. Candidate must be willing to relocate to Buffalo, NY.


Key Responsibilities

1. Operational & Service Delivery Management

  • Day-to-Day AMS Leadership: Directly oversee the operational delivery of AMS for the SAP S/4HANA RISE environment, ensuring all contractual obligations, service quality, and stability targets are consistently met.
  • SLA and KPI Execution: Rigorously monitor, manage, and report on key Service Level Agreements (SLAs) and Operational Key Performance Indicators (KPIs). Implement immediate corrective actions to address service shortfalls.
  • Process Compliance: Enforce adherence to ITIL-based processes (Incident, Problem, Change, and Release Management) within the AMS team, ensuring high-quality, auditable service records.
  • SAP RISE Alignment: Act as the technical liaison between the client, our delivery team, and SAP/Hyperscaler partners, ensuring the AMS model is optimized for the specific technical governance and architecture of the RISE with SAP solution.

2. Client Relationship & Stakeholder Management

  • Primary Client Interface: Serve as the day-to-day point of contact for client management (e.g., IT Directors, SAP Managers), leading regular service review meetings and communicating complex technical and operational updates clearly.
  • Relationship Building (Mid-Level): Cultivate strong working relationships with key client mid-level managers and end-user leaders to understand their evolving needs and ensure service alignment.
  • Issue Resolution: Lead major incident communication and problem management efforts, ensuring transparency and swift resolution of critical service escalations.

3. Team Leadership & Financial Oversight

  • Resource and Team Management: Directly manage, mentor, and coach the functional and technical (Basis, ABAP) AMS team. Drive resource optimization, scheduling, and upskilling programs (e.g., S/4HANA and BTP skills).
  • Delivery Profitability: Manage the account budget at a cost-center level, ensuring resource utilization rates meet targets and delivery remains profitable. Support the Director/VP with P&L forecasting and monthly invoicing.
  • Growth Identification (Supporting Role): Actively identify and qualify opportunities for service expansion (e.g., additional modules, automation projects, continuous improvement initiatives) and articulate client needs to the account Director for formal proposal development.


Formation requise
Baccalauréat
Expertise professionnelle et technique requise

 

  • Experience: Minimum of 15+ years of total SAP experience, with at least 4-6 years in a dedicated Service Delivery or Senior Management role overseeing AMS operations.
  • S/4HANA & RISE Expertise: Technical and functional knowledge of SAP S/4HANA and proven experience in managing service delivery for environments leveraging the RISE with SAP offering.
  • Service Management: Expertise in IT Service Management (ITSM) frameworks, specifically ITIL v4. Demonstrated history of improving service quality and operational metrics.
  • Leadership & Execution: Proven ability to lead, motivate, and direct large, global, and multi-functional delivery teams (onshore/offshore) to meet aggressive service targets.
  • Communication: Excellent verbal, written, and presentation skills, capable of discussing technical delivery and operational metrics with both technical teams and client management.


L'unité commerciale

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.