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Introduction

About IBM TechXchange

IBM TechXchange is IBM’s premier community and conference plaƞorm for technologists, developers, data scientists, and IT practitioner. It brings together IBM customers, partners, and experts through online collaboration, technical resources, events, and educational experiences. Focused on accelerating innovation and skills development, TechXchange fosters peer-to-peer knowledge sharing, builds advocacy, and offers direct access to IBM’s deep technical ecosystem.

Intro
As the Community Manager for IBM TechXchange (community.ibm.com), you will be responsible for supporting the strategy, growth, and health of our user communities. Your mission is to create a vibrant, inclusive, and thriving environment where members connect, share, and grow their expertise.

Rôle et responsabilités

Key Responsibilities:

  • Community Building & Engagement
  • Implementing strategies to aƩract and engage members, moderating discussions, organizing events, responding to inquiries, and cultivating relationships with key members.
  • Content Management: Creating, curating, and managing content for online platforms while ensuring it aligns with the company's brand.
  • Community Moderation & Management
  • Monitoring platforms, enforcing guidelines, and addressing concerns.
  • Online Digital UI/UX experience
  • Analytics and Reporting: Tracking engagement metrics, analyzing data, and providing feedback to stakeholders.
  • Brand Representation: AcƟng as a brand ambassador and collaborating with internal teams.


Key Behavioral Skills:

  • Analytical, organizational, and multitasking abilities.
  • Ability to work both independently and collaboratively.
  • Experience in community management or a related role.
  • Strong communication, relationship- building, and problem-solving skills.
  • Experience with content creation and relevant platforms/tools.
Formation requise
Grade d'associé/Diplôme d'études collégiales
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise
  • Experience in community management or a related role.
  • Strong communication, relationship- building, and problem-solving skills.
  • Experience with content creation and relevant platforms/tools
Expertise professionnelle et technique souhaitée
  • Bachelor's or Associate’s degree in a related field.
  • Experience with specific community management platforms, CMS, and Digital marketing tools (Higher Logic, Word Press, Common Room).
  • Knowledge of digital marketing, SEO, and event management.
  • Experience in a customer facing roles such as support, training and go to market.
  • Data Analytics: Cognos, Power BI, Tableu, Google Analytics.

L'unité commerciale

Alimentée par les technologies cognitives, plus de 150 offres SaaS, et des aperçus en temps réel, l'équipe des marchés mondiaux offre une expertise intégrée afin d'aider nos clients à prendre de meilleures décisions et à innover tout en collaborant avec leurs clients, partenaires et fournisseurs. Rejoignez-nous afin de continuer à stimuler l'innovation avec le portefeuille le plus complet pour les entreprises de tous les secteurs d'activité.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences


We consider qualified applicants with criminal histories, consistent with applicable law.


This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.