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Introduction

A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining and AI-powered workflows.You will work with visionaries across industries to improve the hybrid cloud and AI journey for the world's most innovative and valuable companies. Your ability to accelerate impact and make meaningful change for your clients is enabled by our ecosystem of strategic partners and our robust technology platforms across the IBM portfolio, including Software and Red Hat.Curiosity and the constant pursuit of knowledge are the foundation of success at IBM Consulting. In your role, you will be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions that result in innovative impact for a broad network of clients. Our culture of evolution and empathy is centered on long-term career growth and development opportunities in an environment that embraces your unique skills and experiences.

Rôle et responsabilités

Carrying out the activities inherent in the Customer Service processes, monitoring and analyzing the performance of the Call Center provider, ensuring that the indicators associated with the channels are met.

Ensuring service quality and compliance with the indicators and metrics associated with the front and back office channels.

Identifying opportunities for improvement and implementing solutions to optimize the call center provider's performance.

The following must be guaranteed: preparation and analysis of reports, response to calls and support for other units.

Formation requise
Diplôme de fin d'études secondaires/de formation générale
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise

Basic knowledge of office tools (Excel, Power Point, Word, Power BI).

Creativity and mental flexibility to find quick and appropriate solutions to new and unexpected situations.

Self-control.

Capacity for analysis

Tolerant work under pressure

Customer orientation

Set priorities

Easy to adapt to change

Expertise professionnelle et technique souhaitée

Technical (High School), Technologist, Higher Education or Administrative Career Student. Basic Spanish language desirable.

L'unité commerciale

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

All our positions are eligible for people with disabilities PwD or rehabilitated.