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Introduction

Uma carreira na IBM Consulting está enraizada em relacionamentos de longo prazo e estreita colaboração com clientes em todo o mundo. Nesta função, você trabalhará para o IBM BPO, parte da Consulting que acelera a transformação digital usando metodologias ágeis, mineração de processos e fluxos de trabalho alimentados por IA.

Você trabalhará com visionários de vários setores para melhorar a nuvem híbrida e a jornada de IA para as empresas mais inovadoras e valiosas do mundo. Sua capacidade de acelerar o impacto e fazer mudanças significativas para seus clientes é possibilitada por nosso ecossistema de parceiros estratégicos e nossas robustas plataformas de tecnologia em todo o portfólio da IBM, incluindo Software e Red Hat.

A curiosidade e a busca constante por conhecimento são a base do sucesso na IBM Consulting. Em sua função, você será incentivado a desafiar a norma, investigar idéias fora de sua função e apresentar soluções criativas que resultem em um impacto inovador para uma ampla rede de clientes. Nossa cultura de evolução e empatia está centrada no crescimento da carreira a longo prazo e nas oportunidades de desenvolvimento em um ambiente que abraça suas habilidades e experiências exclusivas.

Rôle et responsabilités

Acompanhamento e controle de produtividade, acompanhamento de SLA, acompanhamento de fornecedor. 

Formation requise
Diplôme de fin d'études secondaires/de formation générale
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise

- Experiência com supervisão de atendimento;
- Ferramentas de CRM;
- Comunicação e acompanhamento de SLA.

L'unité commerciale

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

All our positions are eligible for people with disabilities PwD or rehabilitated.