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Introduction
Your Role and Responsibilities

 

Each Cloud TAM manages a portfolio of customers with a focus on optimizing their current capabilities and expanding their use cases by providing them with deep technical mentoring in support of their Cloud initiatives on their roadmap.  Success of the team and each individual is measured by the renewal of the Apptio solution. The Cloud TAM will form close partnerships with our Account Managers, Product Management, Engineering and Support teams to contribute to the ongoing success of our customers, as well as identify upsell opportunities.

Our values:

  • Act with Transparency
  • Promote Accountability & Collaboration
  • Produce Outstanding Results
  • Tackle Challenges & Navigate Ambiguity
  • Inspire Customers
  • Appreciate & Respect our Differences
  • Never Stop Growing & Learning

Your role and responsibilities

We are looking for someone to join a team of people who are bright, proactive, and passionate about making their customers wildly successful.  This person loves working with customers, guiding them, answering questions, and building great relationships with rapport and credibility.  The Cloud Technical Account Manager (TAM) has a strong technical aptitude, loves to problem solve, and enjoys being challenged by complex technical questions, all against a backdrop of an ever-changing product feature landscape. The Cloud TAM will be the primary point of contact for product adoption with a focus on accelerating the customer’s time to value and will deliver technical guidance and best practices on the Apptio products through mentoring on solution design, performance and scalability.   

  Introduction

Our Cloud Technical Account Managers help customers transform their IT organizations by helping them understand how to design and deploy an effective Cloud Cost Management strategy leveraging Apptio’s suite of Cloud Products and services and ensure that customers are able to maximize their investment.

 

Our team of Cloud TAMs act as trusted advisors to Apptio’s Cloud customers by enabling them to use Apptio’s Cloud products to achieve their business objectives.  We have a diverse team with varied backgrounds, but some common attributes that lead to success are a fearless disposition towards adopting and learning new technologies and tools, an easy facility with navigating and troubleshooting large multi-dimensional data, paired with the interpersonal skills and business acumen to help uncover and understand business goals and technical requirements.  These goals and requirements are then turned into actionable plans to drive quick value for our customers.  Good project management and stakeholder management skills help members of our team thrive and succeed in this fast-paced environment.  We partner with customers to develop and execute success plans: organizational, programmatic and technical strategies to meet their business objectives and stakeholder goals.  

Rôle et responsabilités

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…

•Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency .

•Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.

•Technical Solution Workshops: Conducting and participating in technical solution workshops.

•Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.

•Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.

•Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.


This job can be performed anywhere in the U.S.

Formation requise
Baccalauréat
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise
Required Professional and Technical Expertise

Basic Requirements:        

  • Bachelor's Degree in fields such as Business, Economics, Accounting, Data Analytics, or Computer Science preferred.
  • Experience in an enterprise-level B2B customer-facing role with responsibility for problem resolution and customer success.
  • High-level knowledge of enterprise IT organizational, business, and technical environments
  • Prior experience in enterprise Software-as-a-Service (SaaS) support or implementation is a plus.
  • ITIL or equivalent & project management skills and experience a plus.

Essential Skills:

  • Comfortable learning new products and processes
  • Client-focused attitude
  • Excellent communication skills demonstrated through an ability to build relationships and communicate complicated technical concepts in easy-to-understand terms.
  • Ability to communicate and present effectively over the telephone, via web-based presentations and/or in person
  • Strong attention to detail and excellent analytical, data analysis, & problem-solving skills
  • Strong relationship-building skills with customers and across company departments
  • Excellent organizational skills and ability to multi-task across multiple streams of work
  • Proactive, resilient and resourceful when solving complex problems
  • An understanding of customers’ business initiatives and FinOps best practices
  • Ability to work well with others in a high-pressure environment
Expertise professionnelle et technique souhaitée

Technical Skills:

 

  • Strong to expert hands-on data analysis skills using exploratory or scripting tools like MS Excel, SQL, Databricks, Python, R, or equivalent
  • Skilled at quickly detecting and resolving data-related issues
  • Experience with utilizing REST APIs to interact with SaaS applications is a plus
  • Knowledge and application of relational database concepts
  • Understanding of Cloud IT infrastructure concepts

Certifications from AWS, Azure, GCP, or OCI are a plus.

L'unité commerciale

Logiciels IBM insuffle de l'intelligence dans les opérations commerciales de base — de l'apprentissage machine à l'IA générative — pour aider à rendre les organisations plus réactives, plus productives et plus résilientes. Logiciels IBM aide les clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et de la durabilité. La capacité d'utiliser toutes les données est essentielle à cet égard, car la valeur de l'IA dépend de la valeur des données qui l'alimentent. Dans la plupart des organisations, les données sont réparties sur plusieurs nuages, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM permet de faire évoluer et d'accélérer l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour former, ajuster et déployer l'IA dans l'ensemble d'une entreprise. La plateforme infonuagique hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'exploitation dans des environnements hybrides, ce qui constitue une base flexible pour tirer parti des données, où qu'elles se trouvent, afin de bien ancrer l'IA au sein d'une entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences


We consider qualified applicants with criminal histories, consistent with applicable law.


This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.