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Introduction

The IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public, Hybrid, and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM, AWS, Azure or Google) and systems (IBM Z®, IBM Power® or x86). Public cloud with industry-specific requirements and Watsonx.

Rôle et responsabilités

We are looking to hire a Networking Support Engineer for our IBM Cloud support organization.
This role requires excellent technical skills in Cloud and Networking, an eagerness to constantly learn and evolve and a natural curiosity as well as outstanding customer communications skill.
In this challenging role, you’ll be responsible for handling customer cases using multiple debug and analysis tools, techniques, and procedures. You will work closely with our end users to troubleshoot and resolve issues surrounding their cloud-based networking products.

Please note that the position might require working on USA hours.

Formation requise
Aucun
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise


  • Knowledge of OSI Model, Specifically Layers 1-4
  • Understanding of Packet capturing, DDoS concepts and troubleshooting
  • Knowledge of Network protocols: OSPF, RSVP/LDP, RSTP, BGP, TCP/IP, RIP, DNS, VLANs
  • Hand on experience with Cisco, Juniper, Arista
  • Fluency in English language
 
Expertise professionnelle et technique souhaitée
 
  • CITRIX and VMWARE NSX Knowledge would be a strong plus
  • Industry certifications related to network technologies such as CCNA, CCNP, JNCIA. JNCIS. JN

L'unité commerciale

IBM Systems aide les chefs de file en TI à penser différemment leur infrastructure. Les serveurs et le stockage d'IBM ne sont plus inanimés - ils peuvent comprendre, raisonner, et apprendre de façon à ce que nos clients puissent innover tout en évitant les problèmes informatiques. Nos systèmes alimentent les plus importantes industries du monde et nos clients sont les architectes de l'avenir. Rejoignez-nous pour aider à constituer notre portefeuille technologique de pointe conçu pour les affaires cognitives et optimisé pour l'informatique en nuage.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.