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Introduction

This position provides the opportunity to work in a high growth area in the IBM Software – IT Automation area.  The successful candidate will work with our IP Network Management products, contributing to product development, enhancement and maintenance including triaging and debugging of customer complaints and providing solutions in collaboration with support team.

Rôle et responsabilités

The role provides opportunity to develop IP Network Management product core features using various technologies including CPP, C, Perl script, Python etc. Also there is scope for technical support assistance directly (remote sessions / cognitive support platform) to clients, using problem determination and analytical skills. You will be involved in the following:

• Analyse and understand requirements, Plan implementation schedule, Develop, Unit test, document and deliver changes to customers.

• Own and implement customer request for enhancements (RFEs), Modernisation & Serviceability improvements.

• Work on defect fixing and provide resolution to customer reported bugs (known issues) and internally found bugs.

• Provide dev triage to customer reported issues (PMRs) that support team can’t resolve and find solutions.

• Look for avenues to recommend, or implement, new solutions or improvements to existing technical support tools, procedures, or processes.

• Collaborate with other development and support teams to find appropriate solutions.

• Communicate with the team and management regularly and keep them updated of the status and progress.

• Participate in department objectives such as building the knowledge base, improving serviceability, mentoring team members, and contributing to high customer satisfaction.

Formation requise
Baccalauréat
Formation souhaitée
Maîtrise
Expertise professionnelle et technique requise
  • 3 to 6 years of overall experience in software development with a proven track record of delivering enterprise-grade applications.
  • Deep understanding of object-oriented programming, design patterns, multithreading etc using C++ in linux development environment. 
  • Good understanding on telecom domains, Network devices(switches/routers..etc) and their internal components and their communication protocols.
  • End-to-end involvement in software development life cycle (SDLC), including requirements gathering, design, development, testing, deployment, and support.
  • Exposure to Linux, DB2/Oracle Database, GitHub, JIRA, Maven, Jenkins etc
Expertise professionnelle et technique souhaitée
  • Experience in debugging complex issues across layers and proposing long-term, scalable solutions.
  • Knowledge of cloud-based development (AWS, Azure, or GCP).
  • Experience working in Agile/Scrum-based development environments.
  • Ability to collaborate with cross-functional teams including UI/UX, DevOps, QA, and business stakeholders.

L'unité commerciale

Logiciels IBM insuffle de l'intelligence dans les opérations commerciales de base — de l'apprentissage machine à l'IA générative — pour aider à rendre les organisations plus réactives, plus productives et plus résilientes. Logiciels IBM aide les clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et de la durabilité. La capacité d'utiliser toutes les données est essentielle à cet égard, car la valeur de l'IA dépend de la valeur des données qui l'alimentent. Dans la plupart des organisations, les données sont réparties sur plusieurs nuages, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM permet de faire évoluer et d'accélérer l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour former, ajuster et déployer l'IA dans l'ensemble d'une entreprise. La plateforme infonuagique hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'exploitation dans des environnements hybrides, ce qui constitue une base flexible pour tirer parti des données, où qu'elles se trouvent, afin de bien ancrer l'IA au sein d'une entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

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