Introduction
Join our Process Excellence & Compliance team as a Process Excellence Specialist supporting the HR Offboarding program. This role is instrumental in driving process improvements, standardization, and compliance across the offboarding lifecycle. You’ll work closely with multiple HR functions to enhance the employee offboarding journey and experience, while using data and process insights to deliver impactful business outcomes.
Rôle et responsabilités
- Partner with HR functional teams to analyze, design, and optimize offboarding processes impacting employee experience.
- Conduct process mapping, value stream analysis, and bottleneck identification to recommend efficiency and standardization improvements.
- Lead and execute UAT (User Acceptance Testing)activities:
- Write detailed UAT test cases and scenarios
- Perform hands-on tool testing and defect validation
- Document and manage test results through to resolution
- Act as a project coordinator/SME to support and deliver key HR process initiatives.
- Develop and maintain process documentation, including SOPs, DTPs, and change requests.
- Collaborate on tool and process enhancements, providing input on functional and technical change requirements.
- Use Excel and internal tools to analyze large datasets, track trends, and derive actionable insights.
- Build and maintain reports, trackers, and dashboards to inform decision-making and performance monitoring.
- Present findings clearly through PowerPoint presentations, storytelling, and visual summaries for stakeholders.
- Operate independently, proactively identifying gaps and improvement opportunities in HR Offboarding workflows.
Formation requise
Baccalauréat
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise
- 6–10 years of professional experience in Process Excellence, HR Operations, or related functions.
- Demonstrated hands-on experience in:
- Process mapping, process design, and re-engineering
- Writing and executing UAT test cases and participating in tool testing initiatives
- Project coordination or project management, preferably in HR process transformation
- Strong proficiency in Microsoft Excel (advanced level) and PowerPoint.
- Experience in data handling, deriving insights from large datasets, and building complex reports and dashboards.
- Skilled in creating and managing process documentation and change requests.
- Excellent written and verbal communication skills, with the ability to influence and collaborate across functions.
Expertise professionnelle et technique souhaitée
- Familiarity with SuccessFactors, ServiceNow, or other HR tech platforms is a plus.
- Exposure to data visualization tools (e.g., Power BI, Tableau) is an advantage.
- Familiarity with SuccessFactors, ServiceNow, or other HR tech platforms is a plus.
- Exposure to data visualization tools (e.g., Power BI, Tableau) is an advantage.
- Self-motivated, curious, and able to work independently with minimal supervision.
- Good Business communication, Strong problem-solving, creative thinking, and decision-making capabilities.
- Demonstrated ability to work in cross-functional environments, navigate ambiguity, and drive clarity.
- Passion for process excellence, automation, and continuous improvement.
- High attention to detail and strong sense of accountability.