As a Customer Success Manager – Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.
With deep business knowledge and technical skills, Customer Success Account Specialists are trusted advisors. Credible and respected confidantes that clients depend on to ensure their Enterprise License Agreements and Cloud deployments are fully adopted, and driving the business value they were invested in to achieve.
A natural at inspiring, influencing and motivating others, you'll work closely with colleagues and customers to identify compelling business use cases for expansion projects that lead to further investment. Once bought into, you will build technically viable deployment roadmaps for the near- to long-term, collaborating with stakeholders to maximize their software licensing adoption and deliver exceptional value.
Your primary responsibilities will include:
- Understanding Client's Challenge and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of licensed software.
- C-Suite Stakeholder Relationship Building: Identify and nurture relationships with C-Suite stakeholders, encouraging them to act based on business requirements and the value provided by IBM's solutions.
- Facilitating Use-Case Exploration and Business Framing: Lead and facilitate use-case exploration and business framing workshops, create client value realization models, including ROI and business value assessments.
- Customer Advisory Role: Actively work as the customer's trusted advisor throughout all phases of onboarding, deployment and renewal, which includes executive briefings and health status checks.
- Bachelor’s degree in Systems Engineer or related
- Linux operating system administration experience is required
- Full-stack Java developer programming and/or C++ and/or Angular and/or Python.
- Server administration experience
- Advanced level of English
- Excellent Communication and Presentation Skills: Demonstrating engaging and influential communication and presentation abilities.
Familiarity with IBM's Product Portfolio: Prior experience working with any of IBM's products and services (training covering IBM's product suite will be provided).