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Introducción

Join a team that empowers global enterprises to optimize technology investments. At Apptio, an IBM Company, you’ll help customers solve complex challenges with AI-powered, cloud-native solutions—driving innovation and financial transparency across IT ecosystems.

Su función y responsabilidades

As a Technical Support Professional, you will provide advanced technical assistance and troubleshooting for customers using Apptio’s SaaS platform. This role requires strong technical skills, exceptional customer relationship management, and the ability to thrive under pressure while managing multiple priorities. You will work closely with engineering and product teams to resolve complex issues, maintain system reliability, and ensure client success. A successful candidate will demonstrate leadership in customer-facing situations, deep technical understanding, and strong organizational skills.

What You’ll Do

  • Serve as a trusted technical advisor, resolving complex issues and ensuring seamless customer experiences.
  • Analyze application logs and data to identify root causes and deliver actionable solutions.
  • Partner with engineering and product teams to troubleshoot and enhance platform reliability.
  • Contribute to knowledge base articles and best practices to empower customers and internal teams.
  • Manage multiple priorities with precision while maintaining exceptional customer satisfaction.
Educación requerida
Diploma de secundaria / GED
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida
  • Knowledge of relational databases and data analysis (Excel, formulaic logic).
  • Familiarity with cloud platforms (AWS, Azure, GCP).
  • Understanding of IT services and financial management concepts.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to learn complex concepts quickly and manage multiple work streams.
  • Excellent communication skills and a client-focused attitude.
Experiencia técnica y profesional preferida
  • Strong comprehension of data manipulation and formula logic such as Excel functions and SQL expressions.
  • Ability to interpret and apply complex formulas for data analysis and troubleshooting.
  • Strong customer service and interpersonal skills, including conflict resolution and relationship management.

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consistentes, integrando desarrollo, seguridad y operaciones en entornos híbridos. Esta base flexible permite aprovechar los datos, sin importar dónde se encuentren, e incorporar la inteligencia artificial de manera profunda y estratégica en toda la organización.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.