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Introducción

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.


A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You can include this sentence for BPO/CPSD role: In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.


You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.


Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Su función y responsabilidades

Responsible for maintaining a high level of customer service while collecting outstanding payments, resolving disputes or issues and assisting order releases. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.


Key Responsibilities:

1.    Handle inbound calls from customers regarding outstanding balances 

2.    Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment

3.    Maintain accurate records of customer interactions and payment status.

4.    Support sales in order fulfillment related issues

5.    Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues.

6.    Meet or exceed monthly service level agreements.


Educación requerida
Título de asociado/Diploma universitario
Experiencia profesional y técnica requerida

Qualifications:

1.    Previous experience in a collections or customer service role, preferably in a B2B inbound environment.

2.    Strong communication and interpersonal skills.

3.    Detail-oriented with strong organizational skills.

4.    Ability to handle multiple tasks and prioritize workload.

5.    Problem-solving skills and a customer-focused attitude.


•    Location: Must be willing to report onsite - Eastwood City, Libis 

•    Shift: Night Shift 


Experiencia técnica y profesional preferida

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Acerca de la Unidad de Negocios

IBM Consulting es la unidad de negocio encargada de la consultoría y servicios profesionales globales de IBM, con capacidades líderes en el mercado en transformación empresarial y tecnológica. Con una gran experiencia en diversas industrias, ofreciendo servicios de estrategia, experiencia, tecnología y operaciones a muchas de las empresas más innovadoras y valiosas del mundo. IBMers en Cosnulting se enfocan en acelerar los negocios de nuestros clientes a través del poder de la colaboración. Creemos en el poder de la tecnología utilizada de manera responsable para ayudar a las personas, los socios y el planeta.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Otros detalles relevantes del empleo

For additional information about location requirements, please discuss with the recruiter following submission of your application.