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Introducción

As a TAM (Technical Account Manager), you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting, deploying workarounds or fixes. You leverage and train IBM AI and other cognitive-based knowledge sources for high quality and timely problem resolution. You create and reuse knowledge assets and content to promote client self-sufficiency. You coordinate input from Development, Services and Field teams to deliver a technical solution. You collaborate with Development to drive product quality, functionality, and usability improvements. You understand the client’s business and technical needs and act as their trusted advisor for successful deployment of IBM products. Leads technical support and subject matter expert.

Su función y responsabilidades
  • Technical Specialists in this Job Role will have expertise in one or more server technologies, including different hardware architectures and operating systems. 
  • Apply your technical skills to support the operation and maintenance of vendor products, services, and solutions
  • Sizing, troubleshooting, and resolving critical client situations
  • Create and reuse knowledge assets and content to promote client self-sufficiency
  • You resolve issues impacting IBM client business and play a key role in enhancing the client experience
  • Communicate with clients on a regular basis, helping them resolve software issues and maintain a positive relationship
Educación requerida
Licenciatura
Educación preferida
Maestría
Experiencia profesional y técnica requerida
  • At least 3 years of relevant experience with Data Center Software admin/support
  • knowledge of AIX for deployment and day-to-day administration
  • knowledge of PowerVM technology for deployment and day-to-day administration
  • knowledge of cluster software - PowerHA
  • knowledge of RH OpenShift 
  • the ability to write scripts in Shell
  • fluency in spoken and written English
  • fluency in spoken and written Slovak language
Experiencia técnica y profesional preferida
  • knowledge of IBM Power technology
  • knowledge of SAN/storage technology
  • experience in independent service work (installations/technical support)
  • interpersonal skills, ability to work in a team
  • ability to work under pressure
  • knowledge of Linux (RedHat/Suse) in terms of implementation and daily administration
  • knowledge of Oracle or DB2 software will be an advantage
  • knowledge of Ansible technology will be an advantage
  • having open-source certification, eg RedHat, Suse, will be an advantage

Acerca de la Unidad de Negocios

IBM Systems es la unidad de negocio encargada de ayudar a los líderes de TI a pensar de manera diferente acerca de su infraestructura. Los servidores y el almacenamiento de IBM ya no son inanimados: pueden comprender, razonar y aprender para que nuestros clientes puedan innovar y evitar problemas de TI. Nuestros sistemas impulsan las industrias más importantes del mundo y nuestros clientes son los arquitectos del futuro. Únase a nosotros para ayudar a construir nuestra cartera de tecnología de vanguardia diseñada para negocios cognitivos y optimizada para la computación en la nube.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

For additional information about location requirements, please discuss with the recruiter following submission of your application.