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Introducción

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Su función y responsabilidades

IBM CIO's mission is to create a productive environment for IBMers and continuously improve the work experience.  Toolbox@IBM provides IBMers with a wide range of desktop and software-as-a-service (SaaS) tools that help with collaboration across IBM.

 

The Toolbox@IBM Productivity and Collaboration Tools team is seeking a Technical Specialist Professional to join the team that provides critical support and end user engagement for our offerings, which includes the Microsoft 365 Apps for Enterprise suite and additional 3rd party collaborative storage and plan & track applications.  This role will provide key support in the ongoing daily operations of these strategic tools and to SaaS-related transformation projects for the subdomain. The Specialist will provide insight to common issues and usage trends, will engage key users and stakeholders in managing and enforcing tool governance, will support end users, will work to maintain compliance with IBM operational requirements, will provide product feedback to vendors, and will conduct feature testing.

 

This role would be a great fit for someone with creative and innovative problem-solving skills, a can-do attitude in a rapidly evolving environment, and a willingness to take responsibility for the day-to-day administration of our application operations.  The ideal candidate will be looking for continual growth, can think strategically and perform tactically, and wants to make a positive difference that ripples through the organization.

Educación requerida
Licenciatura
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida

Required Professional and Technical Expertise

• Using SaaS collaborations and productivity tools (e.g., Microsoft 365, Slack, Box, Mural, Monday.com, etc.)

• Analyzing data.  Well versed in Microsoft Excel strongly preferred.

• Deploying SaaS applications at scale as an enterprise administrator

○ Familiarity with and experience administering Microsoft 365 Apps for Enterprise (Teams, Office, OneDrive, SharePoint) preferred

• Managing user requests for application customization, integration, and migrations

• Communicating with user communities regarding support tickets, unplanned outages, and maintenance windows 

• Developing and maintaining application governance and end user training documentation

• Developing and conducting end user support and training

 

Qualified Candidates should also possess the following Soft Skills

• Experience working in a dynamic, collaborative, and matrixed Agile environment

• Excellent problem solving and process implementation skills

• Ability to work with cross-functional and cross-departmental teams

• Strong written and verbal communication skills

• Self-directed and accountable

• Fearlessness in the face of the unknown

• Enthusiastic approach to challenges

• Ability to work independently across functions and work with all levels of users and management

• Ability to facilitate meetings and end user engagement activities

 

Experiencia técnica y profesional preferida

Preferred Professional and Technical Expertise

• PowerShell scripting

• Agile project management experience

• Knowledge of Jira for task management

Knowledge of IBM’s SaaS operations requirements, for example, APM, PIMS, EAL, ITSS, GPAs

Acerca de la Unidad de Negocios

IBM Finance es la unidad de negocio encargada de impulsar el rendimiento y la transformación empresarial. Administradramos las finanzas de IBM, implementamos la estrategia financiera, desarrollamos nuevos modelos de negocios y mitigamos el riesgo empresarial. ¿Tiene pasión por crear valor empresarial? Únase a nuestro equipo en contabilidad, planificación financiera, precios, controles comerciales, impuestos, tesorería, desarrollo comercial (adquisiciones y desinversiones) y financiamiento global.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Otros detalles relevantes del empleo

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