As a Regional Lead for the IBM X-Force Incident Response team, you will manage all aspects of proactive and emergency incident response consulting operations in the region. You will ensure that consultants apply formal and structured methodologies to provide customers with a consistent level of quality that reflects the knowledge and experience of IBM. You will ensure that your team innovates in incident response methodologies and exhibits thought leadership in your region. Critical to this role is ensuring the delivery of consistent, world-class delivery of IR services, evidenced by high customer satisfaction and pull-through revenue to other services for IBM.
You will need the following leadership and management skills:
- Demonstrated ability to work with and advise senior and executive level clients regarding strategic and tactical processes of Incident Response.
- Ability to manage client escalations and take corrective actions.
- Strong ability to communicate to customers of varying technical levels.
- Demonstrated ability to lead large, complex engagements in an Incident Commander capacity.
- Advanced understanding of information security governance concepts, including familiarity with elements of cyber security incident response plans, incident response management, and lifecycle.
- Ability to communicate technical findings & concepts to key stakeholders.
- A practical understanding of network protocols, network devices, computer security devices, secure architecture & system administration in support of computer forensics & network security operations.
- Proficient in writing and reviewing cohesive reports for a technical and non-technical audience.
- Demonstrated ability to set goals for a team and achieve successful outcomes
- Ability to collaborate across regions to offer scalable and continuous services to our clients.
You must have the following:
- Experience leading large, complex cybersecurity incidents.
- Experience managing tasks and coordinating work streams during incident response investigations.
- Diverse understanding of cyber security related vulnerabilities, common attack vectors, and mitigations.
- Experience with ISO 27001, 27035, NIST 800-61, 800-53, 800-171, PCI, applicable data privacy laws and regulations.
- Experience with cloud platforms like IBM Cloud, AWS, GCP & Azure.
- Certified in CISSP, GCIH, GCFA, GCFE or equivalent.