IBM

At IBM, we believe work is more than just a job—it's a calling. Our mission is to design, code, consult, and lead in this new technological era, solving some of the most complex problems. This role focuses on understanding clients' needs regarding people outcomes and crafting solutions leveraging IBM's HR capabilities. As a Deputy Group Manager, you'll collaborate with the best minds at IBM, interact with clients to align solutions with their business needs, and engage multiple stakeholders to ensure successful solution delivery. You'll be a catalyst for change, enhancing the employee experience for our clients.

1. Actively involved in understanding the client’s process, process designing and closely work with the Delivery team for smooth transitioning and execution.
2. Should be able to reproduce the client’ s process in the form of DTP creation using the MS Visio / Cobee tool.
3. Collaborate with client in understanding the process in detail, validate the SOW and develop the RACI matric for smooth process transitioning.
4. Should be able to train and certify agents on their process knowledge in collaboration with the client.
5. Should be able to handle client’s escalation and developed knowledge bank for future reference.
6. Act as subject matter experts and quickly learn the client’s LMS for performing process validation and SRT before process go live.
7. Coordinate closely with the client on process reviewing, editing and agreed on the final DTP before go live.
8. Analyse learning data and metrics, providing insights for client to take decision.
9. Liaise with stakeholders to gather requirements and timely communicate on project updates.
10. Should be able to drive process efficiencies and identify transformation related opportunities during transition phase. 
11. Having regular cadence with the client on monthly and quarterly basis to review process performance.
12. Ensure process meets SLAs as agreed with the client. 
13. Should have strong client centric mindset.

1. Post Graduate / MBA in HR from a reputed universities with a minimum of 15 years of working experience in a Learning domain.

2. Experience in learning administration / operation, preferably at a Managerial level in big, reputed company.

3. Demonstrated expertise in learning management systems (LMS) and handling reporting.

4. Strong project management skills, process transition and the ability to manage multiple tasks simultaneously.

5. Excellent interpersonal and communication skills, with a collaborative approach.

6. Ability to work independently and manage deadlines effectively

1. Should have worked and have good understanding on the Learning Management System backend process. 

2. Experience on LMS like Success factor, Cornerstone and Workday would have an added advantage