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Introducción
  • Utilize your technical skills and knowledge to support a wide range of customers and resolve complex technical issues.
  • Assess and isolate deep technical problems and develop effective solutions to ensure timely resolution.
  • Manage and maintain a support backlog in a professional and efficient manner, keeping customers informed throughout the issue investigation process.
  • Provide the highest level of support to our customers, ensuring their needs are met and exceeded.
  • Check in code to resolve identified issues to ensure customer problems are resolved quickly.
  • Assist with the management of customer escalations and critical situations.
  • Assist with the delivery of product fix pack and interim fixes as needed.
Su función y responsabilidades

As a level 3 support engineer within the IBM Security Verify organisation you will be working with a group of highly skilled support engineers to maintain one of the portfolios key on-prem/hybrid products. In the role you will have the opportunity to work within a world class support organization to support a wide and diverse client base.

To be successful in this role you will use your existing technical skills and knowledge to support your allocated products customer base. As a level 3 engineer you will need to assess deep complex technical issues to isolate and resolve product issues. You will need to manage and maintain your support backlog in a highly professional and efficient manner to ensure that customers are kept informed about their issues investigation. IBM strives to always put their customers first by providing the highest level of support on every engagement. As part of the IBM Security Verify level 3 team you will be a key member of making happen for both IBM and their customer base.

If working on a key hybrid/on-prem security product with a dynamic, highly skilled and engaged team sounds like something that interests you please read on to validate your skills, knowledge and experience against what we are looking for. If you believe you are a match, we look forward to reviewing your application soon.

Educación requerida
Diploma de secundaria / GED
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida

•    A minimum of 5+ years of experience working as a support engineer. 
•    A minimum of 3+ plus years in one or more of the following programming languages: C/C++, Java, Python. 
•    A solid understanding of the software product development lifecycle. 
•    A fundamental understanding of general information technology. 
•    Demonstrable experience in solving deep, complex technical issues. 
•    Experience in managing customer issues and escalations, with a proven track record of resolving them effectively. 
•    Strong written and verbal communication skills. 
•    Fluent English language skills.

Experiencia técnica y profesional preferida
  • General knowledge in Identify and Access management technologies.
  • General knowledge in cyber security technologies.
  • Prior experience in working with hypervisor deployments.
  • Prior experience working within container deployments.
  • Additional written and language skills a plus.

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consistentes, integrando desarrollo, seguridad y operaciones en entornos híbridos. Esta base flexible permite aprovechar los datos, sin importar dónde se encuentren, e incorporar la inteligencia artificial de manera profunda y estratégica en toda la organización.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences


We consider qualified applicants with criminal histories, consistent with applicable law.


This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.