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Introducción

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.  

  

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.  

  

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.    

Su función y responsabilidades

 

  • Lead the Payroll Vertical, Client & Stakeholder Management at a Service Delivery Level 

  • Lead, Mentor, Guide & Manage a Team of Payroll Professionals 

  • Support Service Delivery by Validating & Signing Off on Payroll Processing Activities 

  • Responsible for running Payroll Transformation Initiatives thus leading to better Service Delivery by way of bringing in Effectiveness and Efficiencies within the process & Cost Savings for the Organization & the Client 

  • Provide the client with support and data for internal and external audits.  Ensure compliance to existing standards and other applicable laws. 

  • Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements 

  • Monitor & Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled 

  • Document monthly scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics 

  • Create Root Cause Analysis (RCA) / Corrective Action & Preventive Action (CAPA) Plans for any service delivery upset or misses 

  • Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database 

  • Identify, investigate, analyse, and resolve Issues identified within process 

  • Run simple to complex queries and generate different reports as needed 

 

Educación requerida
Licenciatura
Educación preferida
Maestría
Experiencia profesional y técnica requerida

 

  • Graduate / Post-Graduate (MBA HR will be preferred) 

  • Excellent communication skills in English both oral & written 

  • 12 – 15 years of overall experience with minimum of 8 - 10 years in E2E payroll processing in any International IT / ITES Company (with Direct Reporting Team Management Experience of at least 4 years) 

  • Should have at least 5 -7 years of experience catering to US & CA Payroll Processing & should be the Current Role 

  • Extensive & hands on knowledge on SF Employee Central Payroll & Kronos 

  • Excellent Stakeholder skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues 

  • Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines 

  • Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans 

  • Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business 

  • Ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues 

  • High degree of numeracy skills with meticulous attention to details 

  • Ability to work well within the team 

  • Ambitious individual who can work under their own direction towards agreed targets/goals 

  • Should have a valid passport 

Experiencia técnica y profesional preferida

  • Should have excellent communication skills (oral & written) in English 

  • Should have strong hands-on knowledge on SF Employee Central Payroll 

  • Should have extensive knowledge of Payroll Processing for US & CA Regions 

  • Should be from Payroll Processing (E2E) background 

 

Acerca de la Unidad de Negocios

IBM Consulting es la unidad de negocio encargada de la consultoría y servicios profesionales globales de IBM, con capacidades líderes en el mercado en transformación empresarial y tecnológica. Con una gran experiencia en diversas industrias, ofreciendo servicios de estrategia, experiencia, tecnología y operaciones a muchas de las empresas más innovadoras y valiosas del mundo. IBMers en Cosnulting se enfocan en acelerar los negocios de nuestros clientes a través del poder de la colaboración. Creemos en el poder de la tecnología utilizada de manera responsable para ayudar a las personas, los socios y el planeta.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.