BM offers a world-class public cloud. But what sets us and your career apart is our approach to hybrid cloud.
A Technology Sales Engineer role in IBM Cloud means a career where you're leading prospective clients towards benefiting from using IBM Cloud Paks and Red Hat OpenShift products. It means you'll be directly impacting their adoption of next-generation hybrid cloud platforms to develop, run and manage workloads of some of the world’s most influential enterprises and brands.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will compel our clients to invest in IBM's products and services.
The Automation Partner Technical Specialist is responsible across the life-cycle for high quality technical solutions to provide business value to clients and other IBMers through the Ecosystem, based on IBM Automation Portfolio.
Technical Specialist may work with the sales team to support proofs-of-concepts and technical activities (demos/architecture workshops) to help the client decide which product offering best fits their needs.
He/she may work with Architects and Project Managers to provide the deep skills necessary to implement one or more aspects of an end-to-end solution needed for an enterprise quality application deployment.
Technical Specialist might work in support organizations to answer questions to improve client self-sufficiency, solve problems that arise with infastructure automation, application modernization or cybersecurity product offerings, or provide serviceability feedback to Development based on client feedback and product usage.
Depending on their technical specialty. He/she may integrate hardware, software, and network solutions to ensure the solution meets requirements and are technically viable in the client's platform (Cloud and/or hybrid).
The need for Technical Specialist spans the entire solution life cycle from end-to-end including Requirements, Design, Development, Deployment, Operations, and Support.
Technical Specialist help clients in the implementation of products and technology to realize the desired business value and outcomes, and thus often may require knowledge of the customer industry and how the customer uses IBM products.
The scope of work for technical specialists typically grows over their career to extend beyond their specialty to require other professional capabilities such as architecture, consulting and project management, including development of methods, best practices and tools used by fellow practitioners.
The scope of this Job Role includes preparation for new or changed services, management of the change process, and maintenance of regulatory, legal, and professional standards, management of performance of systems and services in relation to their contribution to business performance, and management of bought-in services including, for example, public network, virtual private network, and outsourced services.
Typical examples of the deliverables are service-level reporting, risk, and contingency planning.
* Experience managing, configuring, monitoring or modernizing infrastructure or applications.
* To deeply understand key concepts of IT infrastructure management such as: networking, storage, virtualization, containers, monitoring, application achitecture patterns and infrastructure automation.
* To identify differences, benefits and arguments to adopt different IT automation solutions: Monitoring IT KPIs, Failures prevention based on performance, IT financial management from some key providers in the market: IBM, DataDog, Dynatrace, Splunk.
* To identifiy differences between applications architecture patterns and platforms from key providers in the market such as: MuleSoft, APIGee, AZURE.
* To engage in conversations related to Infrastructure automation and application modernization patterns (working in containers and microservices)
* To discuss key architectural components to evolve infrastructure and applications from monolith perspective to APIs/Microservices perspective.
* API Management solution certification such as: API Gee, AZURE, MuleSoft, IBM API Connect.
* Programming/Developer certification in Java or Phyton.
* Network or IT management certification such as CISCO CCNA, ITIL.
* Technical experience in a IT Automation domain such as Application modernization, Java Programming, Security, or other IT Automation platform•
* Experience working in dynamic team environments and cross-functionally with teams such as Product Management, Engineering, and Customer Success.