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Introducción

This role is maintaining and managing customer’s accounts and ensuring a smooth inflow of cash on past due invoices following the agreed targets; providing monthly manual enhanced statements and reports; working on process improvements; contacting the customer, send statements/invoices, make collections calls with customers and sales, escalate in cases of delayed payments and help resolve disputes for the customers; researching and reconciling any discrepancies of customer accoun

Su función y responsabilidades

Cash Collection:

· Regularly review customer accounts to identify overdue payments and potential issues with collections

· Reach out to customers with outstanding debts to discuss payment arrangements and address any inquiries

· Prepare reports on collections activities, including payment collection reports and AR aging reports

Educación requerida
Ninguno
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida
  • Excellent knowledge of Spanish in speaking and writing is a must;
  • Very good knowledge of English;
  • Assertive communication and good negotiation skills;
  • Good technical knowledge of MS office, especially Excel;
  • Commitment to delivering quality results to tight deadlines;
  • Good analytical, problem-solving, and time management skills;
  • Detail-oriented and Strong team player;
  • Experience in building customer relationships and identifying process improvements. Focus on essential activities;
Experiencia técnica y profesional preferida
  • Experience in cash collection, accounts receivable or customer service experience;

Acerca de la Unidad de Negocios

IBM Consulting es la unidad de negocio encargada de la consultoría y servicios profesionales globales de IBM, con capacidades líderes en el mercado en transformación empresarial y tecnológica. Con una gran experiencia en diversas industrias, ofreciendo servicios de estrategia, experiencia, tecnología y operaciones a muchas de las empresas más innovadoras y valiosas del mundo. IBMers en Cosnulting se enfocan en acelerar los negocios de nuestros clientes a través del poder de la colaboración. Creemos en el poder de la tecnología utilizada de manera responsable para ayudar a las personas, los socios y el planeta.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.