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Introducción

 A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Su función y responsabilidades

Customer Success Engineers (CSEs) at HashiCorp act as our customers’ primary technical point of contact, serving as experts to help drive product adoption, establish best practices and increase value attainment across our customers’ journey! CSEs help our customers successfully onboard and integrate their HashiCorp tools into their software stacks and development lifecycles. CSEs also help customers recognize maximum value with our tooling by focusing on driving adoption of additional high-value product use cases. Finally, CSEs ensure customers are prepared for an on-time renewal by cementing the value of the HashiCorp toolchain within their stack, and by mitigating any risks to the renewal.

What you’ll do (responsibilities)

As a Senior Manager, Customer Success Engineer at HashiCorp, you will lead a diverse team in a high-performance environment, applying your expertise in technical account management! Your role will be pivotal in guiding our CoE Customer Success Engineer  to be responsible for the customer lifecycle: driving our customers to successful renewals, improving their happiness with HashiCorp, and growing adoption of our products across their journey. You will be reporting to the AMER Theater Leader for Customer Lifecycle Management.

●      Lead all aspects of a team of CSEs, providing leadership, mentorship, and direction

●      Lead team performance, set clear goals, and foster a culture of excellence and continuous improvement

●      Understand the HashiCorp customer journey and lead the continued execution and development of our customer-facing motions with the goal of driving customer satisfaction, consumption of license and acquiring outstanding renewal rates

●      Build and maintain positive relationships with key customer partners, account team leadership, and internal collaborators and leaders, managing risks and opportunities related to product adoption, renewal, and expansion

●      Work closely with the Value Engineering and Product Management teams to translate customer needs into technical solutions and contribute to new product requirements

●      Drive strategic opportunities across the entire customer journey

●      Comfort working on hybrid more (2 days remote and 3 days at the office per week)

Educación requerida
Licenciatura
Educación preferida
Ninguno
Experiencia profesional y técnica requerida

●     Strong management experience in technical account management, solution architecture, sales engineering, or related fields.

●     Strong running AMER accounts and deep knowledge of the AMER market.

●     Strong business management fundamentals and experience in a Professional Services or Software Startup company.

●     Good demonstrated leadership in running technical teams with a focus on getting results and team development.

●     People leadership and a recognized leader in the organizations where you previously worked.

●     Demonstrated experience leading strategic customer accounts and large projects.

●     Deep knowledge in cloud infrastructure, DevOps practices, and HashiCorp products.

●     Outstanding communication skills with the ability to lead stakeholder relationships effectively.

●     Certifications in HashiCorp Secure Products, Cloud providers (AWS/Azure/GCP), and container orchestration (CKA) are highly desirable.

●     B.S. degree in an engineering or similar program from an accredited college/university (or equivalent experience) preferred.

●     50% travel required (within Latam and US). 

●    Experience in Latam (mainly Brazil) and portuguese language.

●     Fluent English.

●     Fluent Spanish.



Experiencia técnica y profesional preferida

Familiarity with HashiCorp and IBM technologies and services.

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consistentes, integrando desarrollo, seguridad y operaciones en entornos híbridos. Esta base flexible permite aprovechar los datos, sin importar dónde se encuentren, e incorporar la inteligencia artificial de manera profunda y estratégica en toda la organización.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

All our positions are eligible for people with disabilities PwD or rehabilitated.