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Introducción

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Su función y responsabilidades

The Solutions Architecture (SA) organization serves as solution subject matter experts, providing technical guidance at strategic points throughout the lifecycle of our partnership with our Customers. As Solution Specialists, we collaborate across multiple functions including Sales, Solution Engineering, R&D, Value Engineering, Marketing and Professional Services to help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp solutions.

 

What you’ll do (responsibilities)

As a Solution Specialist, you will focus on driving customer success and adoption of HashiCorp solutions. You will serve as a domain expert, providing customers with technical guidance at strategic points during customer journeys with HashiCorp. You will translate Customer challenges into repeatable, scalable, and consumable product and process standard methodologies, across the entire HashiCorp portfolio, for the benefit of all field teams, Partners, and Customers.

 

  • Assist as a specialized domain expert aligned to, and in support of, HashiCorp’s products and the surrounding ecosystem and an escalation path to progress strategic opportunities across the entire customer journey
  • Establish and maintain an understanding of the overall HashiCorp technology portfolio
  • Assist in sophisticated technical due diligence activities supporting our moments that matter such as Discovery, Technical Validation, Onboarding, Consumption, and Optimization
  • Deliver advanced product presentations, demonstrations, evaluations, workshops, and proof-of-values to key customer partners
  • Partner with Account Teams to identify and manage Customer risks and opportunities as they relate to product adoption, renewal, and expansion
  • Collaborate with HashiCorp Product Management to translate Customer business needs into technical solutions and prioritize new product requirements
  • Collaborate with HashiCorp Product Management, Marketing, Product Education, and Value Engineering to build and manage prescriptive patterns for core and strategic product use cases
  • Act as educators and advisors to HashiCorp Sales teams, our partners and our customers
  • Help foster an environment for ongoing customer success
  • This job can be performed from anywhere in the US
Educación requerida
Licenciatura
Educación preferida
Ninguno
Experiencia profesional y técnica requerida
  • Comfort leading discussions with customers to educate and advise on usage and adoption of HashiCorp products to achieve measurable value
  • Deep technical expertise in cloud and on-premise infrastructure management, application deployment, and practical security methodology
  • Strong foundation of supporting technical sales and security-focused solutions
  • Ability to work well in a highly-dynamic environment that focuses on providing outstanding customer service
  • Comfort working remotely and performing well given a high level of independence and autonomy
  • Outstanding communication - Developing and delivering technical content for audiences of varying technical abilities
  • Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and/or scheduling platforms
  • Experience with either engineering/operating an infrastructure platform that has its own internal/external customers
  • Experience in major transformation efforts involving significant process, organizational and technology change
  • This is a customer-facing role. You may be required to travel to client locations to deliver on engagements when needed
Experiencia técnica y profesional preferida
  • Experience crafting technical content such as Architectural Blueprints and Recommended Patterns
  • Experience supporting peers through code review, pairing, and acting as a resource for all team members, sharing technical knowledge and process guidance
  • Deep knowledge of HashiCorp’s domain area and ow it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired)
  • Expertise in at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred)
  • Expertise in the field of container orchestration and development (CKA Certification Preferred)

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consistentes, integrando desarrollo, seguridad y operaciones en entornos híbridos. Esta base flexible permite aprovechar los datos, sin importar dónde se encuentren, e incorporar la inteligencia artificial de manera profunda y estratégica en toda la organización.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences


We consider qualified applicants with criminal histories, consistent with applicable law.


This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.