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Introducción

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best — running and growing their business. 

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators —always willing to help and be helped— as you apply passion to work that will positively impact the world around us. 

Su función y responsabilidades

IBM is seeking a Delivery Consultant to work within the IBM Technology Expert Labs Data and AI team, with focus on IBM’s Business Automation solutions. The Delivery Consultant will work directly with clients in order to customize, extend, deploy and leverage  IBM Business Process Automation  solutions in client’s environments, including workflow automation , decisions automation and content services. 

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with clients' goals. In this role, you will apply your technical experience and apply it to world-class delivery while leveraging your consultative skills such as problem-solving, hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs you will be part of a team that is client focused, courageous, pragmatic, technical and innovative, and you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.

The Delivery Consultant will be focused on IBM’s Cloud Pak for Business Automation portfolio with emphasis on design, implementation and optimization of workflows and integration with content management and client systems. Key software from the CP4BA portfolio includes IBM Business Automation Workflow, IBM Business Automation Manager Open Editions (BAMOE),  IBM Operational Decisions Manager and IBM FileNet.

Responsibilities – you will:

•            Design, optimize and develop business processes and workflows and decision rules automation using IBM business process automation software in CP4BA (such as such as BAW, ODM, ADS, BAMOE, Case Manager and FileNet) to fulfil customer’s business automation and integration requirements

•            Expand the value of business processes by integration with client systems, technologies such as Watson Orchestrate technology,  AI Agents and other wokflows.

•            Installation and configuration of upgrades/migrations of IBM CP4BA and included components.  Troubleshoot and resolve design and configuration issues in the customer’s environment.

•            Conduct health checks and recommend improvements in architecture or configuration based on IBM best practices as it relates to migrations and applications modernization.

 

•           Conduct enablement sessions on IBM software and solutions built on them. Conduct and participate in technical solution workshops. 

 

Educación requerida
Licenciatura
Educación preferida
Maestría
Experiencia profesional y técnica requerida

Key Requirements:

  • Hands-on application development and programming experience, working with scripting, programming languages such as Java and containers.
  •  Business processes design, modeling and programming, along with ability to design and implement customized developments and integrations
  • Technical support or consulting client-facing experience, preferably with an organization serving mission-critical operations.
  • Passionate about new technologies and eager to learn.
  • Hands-on experience and approach
  • Able to work independently and also collaborate with teams.

 

 

Experiencia técnica y profesional preferida

Preferred Technical and Professional Experience

•            Experience with Business Automation and Content Management technologies

•            Good familiarity with application, network, and data security topics such as authentication, authorization, identity providers, user registries, encryption.

•            Familiarity with popular public cloud architectures, capabilities and key components (IBM Cloud, AWS, Azure), including hybrid architectures and Kubernetes, particularly RedHat OpenShift.

•            Understanding of the concepts of high availability, backup and restore, and disaster recovery regarding applications in cloud environments

Acerca de la Unidad de Negocios

IBM tiene presencia global y opera en más de 175 países con una amplia distribución geográfica de ingresos. IBM Global Sales es la unidad de negocio encargada de ventas estratégicas marcando la huella global de IBM, trabajando en estrecha colaboración con unidades operativas dedicadas en los distintos países donde se atienden clientes localmente. Nuestros equipos están liderados por gerentes de relaciones quienes dirigen grupos integrados de consultores, especialistas en soluciones y expertos en implementación. Su objetivo es impulsar el crecimiento y la innovación de los clientes. Al combinar el conocimiento local con la experiencia global y las capacidades digitales, IBM forja relaciones sólidas y duraderas con sus clientes.Este enfoque de gestión local fomenta la rapidez en el apoyo a los clientes, abordando nuevos mercados y realizando inversiones en oportunidades emergentes. Además, la organización Global Sales presta servicios a clientes con experiencia en su industria, así como a través de los productos y servicios que IBM y sus socios suministran. IBM también está ampliando su alcance a clientes nuevos y existentes a través de mercados digitales.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.