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Introducción

A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.

Su función y responsabilidades
  • Serve as a trusted advisor for customer’s intelligent modernization and cloud migration journeys, including deployment, and continuous optimization
  • Drive business value and technology outcomes throughout customer lifecycle with IBM Hybrid Cloud and AI growth offerings
  • Guide customer IT executives through the changes needed to unlock the full value of IBM Hybrid Cloud and AI growth offerings
  • Co-define customer roadmap for implementation and value realization alongside customer
  • Define and execute customer success plan to demonstrate value of IBM Hybrid Cloud & AI growth offerings, drive adoption post-deployment and identify additional opportunities for expansion
  • Lead transformative and technical conversations and persuade extended stakeholders to take action based on requirements and value provided by solutions
  • Conduct workshops with customer to align IT architecture , integration & migration requirements
  • Build and execute retention and expansion plays
  • Activate early renewal conversations, drive upsell/cross-sell and work with extended IBM teams to ensure execution of the renewal process
Educación requerida
Licenciatura
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida
  • 2-5 years of experience in Customer Success, Technical Sales, Professional Services and/or Services Industries (e.g., technology vendors, management consultancy firms etc.), with a bachelor degree in a related discipline
  • Experience with enterprise software implementations in (a) hybrid and/or multi-cloud environment, and (b) enterprise software implementations/operation/presale at least one of the following: Data Management, Data Security, AI Assistants, Code Assistants, AI/Machine Learning Ops, etc.
  • Demonstrate a history of success architecting solutions in a technical consulting, pre-sales, technical account management, technical architect or equivalent role
  • Be willing to take initiative and tackle things on your own, with the ability to navigate data and people to find answers
  • Excellent communication skills in English and Chinese
  • Possess strong interpersonal relationship building and executive communications skills
  • Be able to work under pressure and independently with minimal supervision
  • Be able to manage multiple customer accounts and projects simultaneously
  • Have strong analytical and problem-solving skills, growth mindset, customer intimacy
Experiencia técnica y profesional preferida
  • Technical understanding and experience with Red Hat Openshift Container Platform
  • Experience in managing difficult customers or situations and can demonstrate successful resolution
  • A Master's degree in related disciplines is prefered but optional, and recognized accreditation/certification in related technical domains and disciplines will be a plus

Acerca de la Unidad de Negocios

IBM tiene presencia global y opera en más de 175 países con una amplia distribución geográfica de ingresos. IBM Global Sales es la unidad de negocio encargada de ventas estratégicas marcando la huella global de IBM, trabajando en estrecha colaboración con unidades operativas dedicadas en los distintos países donde se atienden clientes localmente. Nuestros equipos están liderados por gerentes de relaciones quienes dirigen grupos integrados de consultores, especialistas en soluciones y expertos en implementación. Su objetivo es impulsar el crecimiento y la innovación de los clientes. Al combinar el conocimiento local con la experiencia global y las capacidades digitales, IBM forja relaciones sólidas y duraderas con sus clientes.Este enfoque de gestión local fomenta la rapidez en el apoyo a los clientes, abordando nuevos mercados y realizando inversiones en oportunidades emergentes. Además, la organización Global Sales presta servicios a clientes con experiencia en su industria, así como a través de los productos y servicios que IBM y sus socios suministran. IBM también está ampliando su alcance a clientes nuevos y existentes a través de mercados digitales.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Otros detalles relevantes del empleo

For additional information about location requirements, please discuss with the recruiter following submission of your application.