At IBM, we are passionate about delivering an exceptional client experience. We believe in a dynamic environment, full of creativity and collaboration, where every team member has the opportunity to make a difference. If you are a proactive person with problem solving skills and love helping others, we are looking for you!
As a Customer Support Representative, you will be the first line of contact for our customers, providing them with fast and effective solutions through different communication channels (email, chat, phone, etc.). Your role will be key to ensure the satisfaction of our users and help them solve any doubt or inconvenience in a friendly and efficient way.
Responsibilities:
Deal with customer queries, doubts and requests in a friendly, professional and timely manner.
Provide clear and accurate solutions to technical or usage problems of our products/services.
Maintain continuous follow-up on open cases until complete resolution.
Actively listen and understand customer needs, offering customized solutions.
Manage complaints or difficult situations with empathy and patience, transforming a bad experience into a positive one.
Collaborate with other departments to improve service quality and internal processes.
Record and update relevant information in our customer database.
- Excellent verbal and written communication skills, with a positive and friendly attitude.
- Ability to solve problems creatively and quickly.
- Ability to work as part of a team and adapt to a dynamic environment.
- Basic knowledge of customer service tools (live chat, etc.).
- Eager to learn and grow within the company.
- Previous experience in customer service (preferable, but not essential).
- Proactivity, responsibility and desire to make a difference.