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Introducción

We're IBM, a leading provider of business automation solutions
that empower organizations to make data-driven decisions. Our cutting-edge
products leverage Artificial Intelligence (AI) and Machine Learning (ML)
to automate complex processes, improve efficiency, and drive innovation.

Su función y responsabilidades

**Job Summary:**

We're seeking an experienced Technical Engineer to join our Customer-Facing
Team, where you'll play a crucial role in ensuring the success of our customers
planning or utilizing business automation solutions build using IBM Business
Automation products that harness the power of AI. As a Technical
Engineer, you'll collaborate with cross-functional teams to design, develop,
and deploy products that meet the evolving needs of our customers.

Educación requerida
Licenciatura
Educación preferida
Maestría
Experiencia profesional y técnica requerida

**Key Responsibilities:**

* Develop and maintain technical documentation for business automation
solutions, including product best practices and implementation guides.
* Collaborate with the Product Development Team to design and implement
AI-powered features and functionalities in our products.
* Work closely with the Customer Success Team to understand customer pain
points, provide technical guidance, and ensure seamless onboarding and
support of our products.
* Develop and maintain relationships with key stakeholders, including
customers, partners, and internal teams.
* Identify opportunities for product improvement and technical
optimization through data analysis and feedback from customers and
internal sources.
* Host technical enablement events and focused workshops, both face-to-face and
virtual, aimed at enabling business partners and customers expose the value
of IBM Business Automation products and solutions to our customers’ business.

Experiencia técnica y profesional preferida

**Preferred Expertise:**

* Experience with IBM Business Automation software (e.g. Business Automation
Workflow, Automation Decision Services, Enterprise Content Management) and
orchestration tools (e.g. watsonx Orchestrate)
* Experience with containerization (e.g. Docker) and orchestration tools
(e.g. RedHat Openshift or Kubernetes).
* Experience in AI, Machine Learning, or related fields

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consistentes, integrando desarrollo, seguridad y operaciones en entornos híbridos. Esta base flexible permite aprovechar los datos, sin importar dónde se encuentren, e incorporar la inteligencia artificial de manera profunda y estratégica en toda la organización.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Otros detalles relevantes del empleo

For additional information about location requirements, please discuss with the recruiter following submission of your application.