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Introducción

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Su función y responsabilidades
Como Assistente de Processo – Central de Atendimento de RH, você é responsável por receber chamadas, e-mails ou chats e resolver dúvidas relacionadas ao RH dos funcionários. Você deve ser flexível para trabalhar em turnos. 

Suas principais responsabilidades incluem:
· Educar e documentar os questionadores sobre os processos sempre que necessário.
· Fornecer atendimento de qualidade ao cliente em todas as interações;
· Identificar, investigar, analisar e resolver problemas identificados no processo;
· Monitorar e processar tickets no sistema;
· Forneça suporte de piso para escalonamento e resolução de consultas.
Educación requerida
Diploma de secundaria / GED
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida
· Relevante experiência no HR Contact Center em empresas de TI. 
• Excelentes habilidades de comunicação em espanhol, tanto oral quanto escrita.
· Proficiente em lidar com consultas de operações de contact center de RH por meio de chamadas recebidas, bate-papo e e-mail.
· Antecipar proativamente possíveis problemas, ajusta as prioridades de trabalho para atender às crescentes necessidades dos clientes e inicia acompanhamentos com os principais clientes sobre resoluções e planos de ação.
· Colaborar efetivamente com as partes interessadas internas e externas e influencia positivamente a solução de problemas e melhorias de processos.
· Demonstrar excelentes habilidades de atendimento ao cliente, comunicando-se de forma eficaz em todos os níveis organizacionais e resolve habilmente problemas desafiadores de atendimento ao cliente.
Experiencia técnica y profesional preferida
• Proficiente em aplicativos MS Office.
• Empreendedor autodirigido e ambicioso, cumprindo metas de forma eficaz.
• Capacidade demonstrada de análise de dados complexos, complementada por fortes habilidades interpessoais e organizacionais.

Acerca de la Unidad de Negocios

IBM Consulting es la unidad de negocio encargada de la consultoría y servicios profesionales globales de IBM, con capacidades líderes en el mercado en transformación empresarial y tecnológica. Con una gran experiencia en diversas industrias, ofreciendo servicios de estrategia, experiencia, tecnología y operaciones a muchas de las empresas más innovadoras y valiosas del mundo. IBMers en Cosnulting se enfocan en acelerar los negocios de nuestros clientes a través del poder de la colaboración. Creemos en el poder de la tecnología utilizada de manera responsable para ayudar a las personas, los socios y el planeta.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Otros detalles relevantes del empleo

All our positions are eligible for people with disabilities PwD or rehabilitated.