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Introducción

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

Su función y responsabilidades

  • Develop, configure, and enhance ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge Management, etc.).

  • Design and implement workflows, automation rules, UI customizations, business logic, and integration scripts based on operational requirements.

  • Manage the ITSM application lifecycle including planning, testing, release management, deployment, and documentation.

  • Analyze business/user requirements and convert them into technical solutions within the ITSM platform.

  • Build dashboards, reports, and metrics related to SLA/OLA performance and IT service delivery.

  • Integrate ITSM platforms with external systems (LDAP/Active Directory, monitoring tools, ERP, HRIS, third-party applications).

  • Troubleshoot and resolve technical issues; provide second/third-level support for ITSM applications.

Educación requerida
Licenciatura
Experiencia profesional y técnica requerida

  • Proficiency in programming/scripting languages such as JavaScript, Python, PowerShell, or Java.

  • Strong understanding of web technologies: REST API, SOAP, JSON, XML.

  • Experience building workflow automation, business rules, UI policies, and/or custom applications on ITSM platforms.

  • Knowledge of CMDB, Discovery, Asset Management, and data integrations.

  • Experience with relational databases (MySQL, SQL Server, PostgreSQL) is an advantage.

  • Familiarity with DevOps tools and practices (Git, CI/CD pipelines) is a plus.

Experiencia técnica y profesional preferida

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Acerca de la Unidad de Negocios

IBM Consulting es la unidad de negocio encargada de la consultoría y servicios profesionales globales de IBM, con capacidades líderes en el mercado en transformación empresarial y tecnológica. Con una gran experiencia en diversas industrias, ofreciendo servicios de estrategia, experiencia, tecnología y operaciones a muchas de las empresas más innovadoras y valiosas del mundo. IBMers en Cosnulting se enfocan en acelerar los negocios de nuestros clientes a través del poder de la colaboración. Creemos en el poder de la tecnología utilizada de manera responsable para ayudar a las personas, los socios y el planeta.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

For additional information about location requirements, please discuss with the recruiter following submission of your application.