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Introduction

 

At IBM’s Linux Technology Centre, our core value is to help make Linux better. We drive innovative ideas and forward thinking discussions in the Linux community and work towards becoming trusted, valuable members.  In turn, we help IBM Power hardware, related software and services brands that are consumed by Enterprise clients to run their mission critical workloads on Linux.

 

In this technology focussed org, we are committed to helping clients right size their workload placement and build use cases for even more advanced AI capabilities on IBM Power through an AI Accelerator in future Power offerings. Working together, next generation IBM Power processors and the Accelerator are designed to enable infrastructure to scale demanding AI workloads for businesses.

 


Your role and responsibilities

 

As an L3 Lead Engineer (AI) you will play a key role in the success of the enablement of AI Accelerator on Power by driving customer bug resolution in a timely manner and with high quality.


Primary responsibilities include: 

• Customer Support Focal and lead for the AI accelerator Stack. 

• Lead the Level3 customer support team responsible for resolving customer issues and handling necessary interlocks with development and Level 2 teams on regular basis 

• Level3 support Developer/specialist responsible for coming up with RCA for the customer issues and solutions for the customer issues within  determined SLA

• Custodian to design, improve and execute best practises and  ensure industry standard support process is adhered to.

• Work with Product Managers, Senior leaders to understand the evolution of the project scope.

 


Required education
Bachelor's Degree
Required technical and professional expertise

• Over 15 years of extensive experience working in product development with C++/C code base.
• Strong proficiency in C++ programming, designing/coding of complex programs.
• Experience working with customer support tooling and processes. 
• Experience in Algorithms, Data Structures/File Structures.
• Good understanding of Unix/Linux internals.
• Good understanding of machine learning and AI foundations.
• Proven expertise in Debugging (gdb etc), troubleshooting device drivers and Problem-Solving skills.
• Experience in Source code repository systems git, scripting languages Python, working with containers (docker/podman).
• Proven Interpersonal, oral, and written communication skills.
• Interact with customers, understand their requirements, and add new feature functions.
• Ability to work closely with cross-functional teams across multiple locations (worldwide).

 


ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

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