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Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.  

  

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.  

  

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.    

Your role and responsibilities

As an Account Delivery Leader, you will manage in-country HR & Talent Transformation BPO delivery teams, providing hire-to-retire HR support to global clients from India. You will be responsible for the delivery execution of client contracts, ensuring adherence to the Scope of Work, Service Level Agreement, and Key Performance Indicators. Your role involves ensuring compliance with all audit requirements outlined in the contract, as well as compliance with Business Controls guidelines and Key Control over Business requirements. Additionally, you will focus on the training, growth, and development of your delivery teams, managing performance and employee engagement. You will also drive and achieve India Delivery Center targets for Chargeable Utilization, Cost Take Out, implementation of Agile methodologies, and support continuous improvement and automation initiatives. 

 

Your primary responsibilities include:  

 

  • Contract Execution: Oversee the delivery execution of the contract, ensuring all Scope of Work, Service Level Agreement, and Key Performance Indicators are met. 

  • Compliance Management: Ensure adherence to all audit requirements and compliance with Business Controls guidelines and Key Control over Business requirements. 

  • Team Management: End to end talent management of large delivery teams including hiring, training, retention, engagement, growth, and development of the BPO HR&TT Delivery teams. 

  • Performance Management: Manage team performance, fostering a high-performance culture and ensuring high levels of employee engagement. 

  • Delivery Center Targets: Drive and achieve Delivery Center targets for Chargeable Utilization and Cost Take Out, AI led transformation, ILC compliance etc.. 

  • Agile Implementation: Implement Agile methodologies to enhance efficiency and responsiveness. 

  • Continuous Improvement: Support continuous improvement and automation initiatives to streamline processes and enhance service delivery. 

  • Collaboration and Relationship Planning: Collaborate with teams across various business dimensions to collaborate on process transformation, new deal implementation, driving continuous improvement. 

  • Financial Management: Responsible for managing cost and achieving Cost Take Out targets with focus on achieving price case profit margins. 

  • Team Leadership: Lead with a cohesive value and growth strategy, ensuring team alignment with organizational goals. 

  • Quality Focus: Maintain high-quality standards, embedding a culture of quality across all levels of the team. 

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

  • Proven experience in managing HR and Talent Transformation BPO delivery teams. 

  • Strong knowledge of Business Process Outsourcing and Human Resource Outsourcing domains. 

  • Demonstrated success in executing client contracts and managing service delivery 

  • Exceptional compliance and quality management skills. 

  • Excellent leadership, collaboration, and communication abilities. 

  • Proficiency in Agile methodologies and process automation 

Preferred technical and professional experience

  • Industry recognition for delivery excellence and innovation. 

  • Experience with advanced process mining and intelligent workflows. 

  • Familiarity with hybrid cloud and AI-powered solutions. 

  • Strong financial management skills with a focus on achieving cost efficiency 

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.