Skip to content
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.


Your role and responsibilities

We are Product Engineering Professionals working on IBM Z Systems (Mainframes) and we build the most secure systems for our customers to deploy their enterprise applications.

This diverse worldwide product engineering team supports the service structure and serviceability of IBM Z Systems.  Hardware Product Engineering (PE) works with Development, Engineering Test, and RAS (Reliability and Serviceability) early in the development cycle to learn technical details of the product design and implementation of systems/subsystems, then interfaces with field support in resolving complex client problems.  Product Engineering provides hardware technical support to client facing Remote Support representatives, reviews logs to diagnose firmware issues, identifies, develops and drives the implementation of product repair, field management and technical problem resolution strategies.  Excellent communication skills are needed to succinctly explain complex technical problems both internally to the worldwide team, as well as externally to clients, including technical action plans and root cause analysis, and collaborate across teams to present unified analysis to the client in critical situation support.  Product Engineers also participate in Early Ship Programs (ESPs) in preparation for Post GA (General Availability), traveling to internal and external client locations performing IBM Z machine installs.  Some Product Engineers design, develop, maintain and enhance Support tools to automate and AI assist of Support tasks via web services and web applications to back-end systems as well as tools to deliver product microcode fix bundles.   An intern for Product Engineering would learn the role of PE and assist with tools.


Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Troubleshooting problems with hardware/software stacks.
  • Technical problem-solving skills (log reading, technical problem determination, etc).
  • Excellent communication skills and technical writing experience.
  • Programming skills in various object-oriented languages such as Python / Java/C# or C++ with knowledge of Open Stack infrastructure.  Scripting skills in Bash Shell with additional skills in Linux server administration as well as experience in WebSphere are a plus.


Preferred technical and professional experience
  • Hardware Engineering knowledge
  • Experience with client support organizations and support tools such as Salesforce.
  • Understanding of the relationships between microcode, operating system, and application programs.
  • Knowledge in any areas of:
    • networking skills (system to system communication) in TCP/IP, DNS Routing, switch configuration, SAN (Storage Area Network) and IO Devices to debug connectivity problems across the stack.
    • logical partitioning (ZCEC), power subsystems – power supplies, distribution power thermal cooling, mechanical enclosures.
    • Hardware Management Console

 


ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.