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Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your role and responsibilities

Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We’re looking for a z/OS Systems Support Engineer Intern to join our global technical support team for the summer. 

This position includes an introduction into client support for z/OS in addition to a software support project. Job responsibilities involve working within a team of other summer interns on a support tooling project while gaining real client support experience through assisting in the analysis and resolution of client-reported problems. Team members will also gain experience in managing client situations and maintaining client satisfaction. This is a deep technical support role —not a help desk or coding-heavy position — where your ability to think methodically, communicate clearly, and solve problems under pressure will be key.

Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Enrolled in a Bachelor’s degree program (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field.
  • Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level.
  • Experience with at least one programming language (e.g., C, C++, Python, or Java).
  • Excellent English communication skills (written and verbal).
  • Ability to work independently and collaboratively in high-pressure situations.
  • Willingness to work across time zones and participate in global team collaboration
Preferred technical and professional experience
  • Experience with z/OS or other mainframe environments.
  • Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).
  • Exposure to dump analysis, SVC debugging, or low-level system troubleshooting.
  • Background in tutoring, teaching assistant roles, or mentoring.
  • Degree or strong interest in mathematics, logic, or scientific reasoning.
  • Demonstrated service mindset and ability to explain complex issues clearly

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.