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Introduction

Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.

Your role and responsibilities

This role is responsible for working technically with development, services delivery, service planning, quality on early product development, serviceability and quality management. Continual improvement on warranty and/or post warranty service delivery, internally or externally for the products/parts they own. This involves many facets of the supply chain such as: technology convergence, qualification, environmental compliance/supply chain social responsibility directives, warranty terms and conditions, support processes, quality improvements such as supplier commodity field performance, tooling, changes and delivery. This position focuses on managing and developing technology and support roadmaps, communicating technical specifications and driving continuous quality improvement. The individual in this role is responsible for a selected product/set of products, and drives actions to improve results for the product or IOT. Focuses on Individual/Team/ Department Operational Objectives

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

Skills:

 

Environment:

Professional knowledge related to incumbent's department or function.

 

Communication/Negotiation:

Engaged as an independent professional. Ability to articulate and compare alternatives approaches. Negotiate with specified objectives.

 

Problem Solving:

Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and

improve or develop complementary adjustments /solutions.

Preferred technical and professional experience

Capable of understanding and implementing Cloud based technology tools.

Understanding artificial intelligence tools.

Proficient in a programming language, i.e. python, java.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.