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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your role and responsibilities

IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration.

This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate.

The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.

The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.

Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise

• Basic knowledge in Operating system administration (Windows, Linux)

• Basic knowledge in database administration (DB2, Oracle, MS SQL)

• Basic knowledge in Java programming.

• English: Fluent in speaking and writing

• Analytical thinking, structured problem-solving techniques

• Strong positive customer service attitude with sensitivity to client satisfaction.

• Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.

• Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.

Preferred technical and professional experience

• Basic knowledge of process/data mining

• Basic knowledge of LDAP

• Basic knowledge of AI technologies

• Basic knowledge of IBM's Digital Business Automation Product Family

• Knowledge with Apache Flink and Kafka

• Knowledge with Elastic Search

• Knowledge with Kibana

• Knowledge with Containerization and Kubernetes

• Knowledge with OpenShift

• Knowledge with scripting (including Python, JavaScript)

• Knowledge with products of IBM's Digital Business Automation Product Family

• Knowledge with Process/Data Mining

• Knowledge with Containerization

• Knowledge with Apache Flink and Kafka

• Knowledge with Kubernetes

• Knowledge with Kibana

• Knowledge with Elastic Search

• Knowledge with AI technologies

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.