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Introduction
We are seeking a strategic, data-driven Global eCommerce Web Leader to join the IBM.com and drive the growth of our online revenue through best-in-class digital commerce experiences. This role is pivotal in shaping and executing our global eCommerce strategy for B2B SaaS products, working cross-functionally with the CIO, Sales, Demand Strategy, Media and Web Publishing teams. 

 

In this role, you will be responsible for the end-to-end management of our online store, including product merchandising, pricing and promotional campaigns, and developing strategies to convert free trials into paid subscriptions while driving upsell and cross-sell opportunities. You will also lead efforts to enhance thecustomer journey, scale digital commerce across global markets and introduce innovation that elevates the buying experience, This is a high-impact role for a seasoned eCommerce professional who thrives in a fast-paced, collaborative environment and is passionate about using data to tell compelling stories and drive business outcomes. 

Your role and responsibilities

1. eCommerce Strategy & Execution 

  • Lead the global eCommerce strategy for B2B SaaS offerings, aligning with business goals and customer needs. 
  • Own the online store experience, including product merchandising, pricing, and promotional campaigns. 
  • Develop and execute strategies to convert free trials into paid subscriptions and drive upsell/cross-sell opportunities. 

2. Cross-Functional & Global Collaboration 

  • Partner with CIO, Sales, Demand Strategy, Media and Web teams to align on revenue goals and digital initiatives. 
  • Collaborate with marketing and customer success teams to optimize post-purchase nurture and retention programs. 
  • Team with global eCommerce teams to ensure scalability and optimize performance across geographies. 

3. Platform & Technology Management 

  • Oversee the implementation and optimization of eCommerce and web platforms, including Adobe AEM and SAP Commerce. 
  • Ensure seamless integration between content, commerce, and analytics systems. 

  • Data & Performance Analytics

  • Use data to uncover insights, identify opportunities, and measure performance across the eCommerce funnel.

  • Translate complex data into clear, actionable insights for stakeholders through compelling storytelling and visualization. 
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • 10+ years of progressive experience in eCommerce, with a strong focus on B2B SaaS. 
  • Proven track record of driving online revenue growth through strategic planning and execution. 
  • Deep expertise in eCommerce platforms such as Adobe AEM and SAP Commerce.
  • Strong analytical mindset with the ability to interpret data and translate it into business strategy.
  • Exceptional communication and storytelling skills; able to influence at all levels of the organization.
  • Experience working in a global, matrixed organization is a plus.
Preferred technical and professional experience
  • Familiarity with digital marketing tools and CRM platforms. 
  • Experience with Adobe Analytics, Adobe Customer Journey Analytics, Google Analytics and/or Segment. 
  • Experience with A/B testing, personalization, and conversion rate optimization.
  • Understanding of customer journey mapping and lifecycle marketing. 

 

ABOUT BUSINESS UNIT

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.