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Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

About the Role

The Customer Engineering team is an engineering team working towards sustaining and enhancing HashiCorp’s Vault product. You will be directly contributing to the Vault product, with a focus on critical customer issues, partner concerns, features, improvements, and bugs.

This role is a blend of engineering and customer support, where you will help resolve complex customer issues. Other tasks will include product enhancements, feature request development, and bug triage. The majority of our tools and integrations are written in Golang.

This person will be a part of the Vault engineering team at HashiCorp, working to provide a phenomenal and broadly used secrets tool for businesses and individuals handling all sizes and types of infrastructure.

In this role, you can expect to:

An engineer in this role can expect to:

  • Triage incoming customer or support requests by working closely with product, engineering, and support.

  • Establish an understanding of the request by working with support, the customer, and setting up a reproduction.

  • Provide guidance and develop playbooks for internal teams around issue resolution.

  • Implementing bug fixes for specific customer issues.

  • Converting larger issues into clear and actionable backlog items.

  • Improve documentation for usage and solving problems where gaps are found.

  • Participate in agile planning meetings to facilitate understanding and prioritization of backlog items.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

  • You have experience in a programming language like Go, Java, or Python

  • You like writing programs that can be understood by their users

  • Experience with Kubernetes or other container orchestration systems

  • Experience working with distributed software within a Linux environment

  • Experience with customer support or OSS community support to help work with the Vault community

  • Experience operating and maintaining production systems in a public cloud environment

  • Expertise in one or more of the major public clouds

  • Familiar with infrastructure management concepts

  • Working understanding of commonly-used security technologies

  • Experience using Vault

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.