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Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Senior Delivery Practice Manager, you will apply your strong foundation of technology expertise to hire, coach, and cultivate high performing teams made up of diverse, exceptional services delivery professionals. You will develop a high performing team who engages with clients to deliver projects for IBM Technology while fostering a learning culture where your team develops and demonstrates their skills. In this role you will coach and lead from the front as s a trusted, empathetic leader committed to your team's and client's success. As a leader of this fast pace, client focused team, you'll collaborate across IBM to optimize services engagements and trailblaze new solutions that address real business challenges.

 

We're passionate about success. If this role is right for you, then your achievements mean your career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…

  • As a Though Leader – You are required to break the complex concepts into actionable insights that will be valuable for a larger set of people. You need to be an expert in Technical Leadership, Strategic thinking and act as a focal point between the Executives and the SMEs. 
  • Best at sharing ideas, influencing others, and positioning yourself as a trusted authority. 
  • Building Exceptional Client-Facing Team: Hiring, nurturing, and developing a technical client-facing team of exceptional delivery professionals in IBM Technology.
  • Accelerating Adoption of IBM Technology: Collaborating with your Delivery Consultants, the IBM Account team, clients, and partners to accelerate delivery and adoption of IBM Technology.
  • Building Client Relationships: Creating and maintaining enduring, trusted relationships at technical levels within clients (including CIO's, CTO's, Developers, Data Scientists, Architects) and establishing IBM as an essential partner.
  • Team Coaching for Success: Coaching your team, with clarity and conviction, to ensure they fully understand how to do their jobs successfully and achieve their KPI including utilization, customer satisfaction and quality standards.
  • Profit and Loss Management: Evaluating and managing profit and loss for your assigned resources. 

Growth Mindset Traits in Problem-Solving: Demonstrating growth mindset, courage, curiosity, and leadership in solving problems.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • Deep understanding of IBM Z architecture (z/OS, z/VM, z/Linux), subsystems (CICS, IMS, Db2), and middleware (MQ, WebSphere).
  • Expertise in mainframe operations, including JCL, TSO/ISPF, SDSF, RACF, and SMF/log analysis.
  • Understanding of IBM Z and Hybrid Cloud solutions (Red Hat OpenShift, IBM Cloud Pak for Z).
  • Experience with mainframe modernization (APIs, containerization, microservices).
  • Sound understanding of IT Infra Technologies (Cloud-VM, PowerVS, SAP, Power systems)
  • Must be familiar with the standard processes (DOU, SOW, SLA, MSA, etc). 
Preferred technical and professional experience
  • Deep understanding of IBM Z architecture (z/OS, z/VM, z/Linux), subsystems (CICS, IMS, Db2), and middleware (MQ, WebSphere).
  • Expertise in mainframe operations, including JCL, TSO/ISPF, SDSF, RACF, and SMF/log analysis.
  • Understanding of IBM Z and Hybrid Cloud solutions (Red Hat OpenShift, IBM Cloud Pak for Z).
  • Experience with mainframe modernization (APIs, containerization, microservices).
  • Sound understanding of IT Infra Technologies (Cloud-VM, PowerVS, SAP, Power systems)

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.