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Introduction

A Technology Sales Engineer role (what we internally call a, 'Brand Technical Specialist') within IBM's Data & AI brand means accelerating enterprises' success by improving their ability to understand their data. It means providing solutions that enable people across organizations, in multiple roles, the ability to turn data into actionable insights without having to wait for IT. And it means selling multi-award winning software, and world-class design practices that enables business analysts to ask new questions. The answers to which are literally shaping the future and changing the world.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will compel our clients to invest in IBM's products and services.

Your role and responsibilities

The Automation Partner Technical Specialist is responsible across the life-cycle for high quality technical solutions to provide business value to clients and other IBMers through the Ecosystem, based on IBM Automation Portfolio. 

Technical Specialist may work with the sales team to support proofs-of-concepts and technical activities (demos/architecture workshops) to help the client decide which product offering best fits their needs. 

He/she may work with Architects and Project Managers to provide the deep skills necessary to implement one or more aspects of an end-to-end solution needed for an enterprise quality application deployment. 

Technical Specialist might work in support organizations to answer questions to improve client self-sufficiency, solve problems that arise with infastructure automation, application modernization or cybersecurity product offerings, or provide serviceability feedback to Development based on client feedback and product usage. 

Depending on their technical specialty. He/she may integrate hardware, software, and network solutions to ensure the solution meets requirements and are technically viable in the client's platform (Cloud and/or hybrid). 

The need for Technical Specialist spans the entire solution life cycle from end-to-end including Requirements, Design, Development, Deployment, Operations, and Support. 

Technical Specialist help clients in the implementation of products and technology to realize the desired business value and outcomes, and thus often may require knowledge of the customer industry and how the customer uses IBM products. 

The scope of work for technical specialists typically grows over their career to extend beyond their specialty to require other professional capabilities such as architecture, consulting and project management, including development of methods, best practices and tools used by fellow practitioners.

The scope of this Job Role includes preparation for new or changed services, management of the change process, and maintenance of regulatory, legal, and professional standards, management of performance of systems and services in relation to their contribution to business performance, and management of bought-in services including, for example, public network, virtual private network, and outsourced services. 

Typical examples of the deliverables are service-level reporting, risk, and contingency planning.

Required education
Bachelor's Degree
Required technical and professional expertise

* From 1 to 3 years of experience managing, configuring, monitoring or modernizing infrastructure or applications. 

* To deeply understand key concepts of IT infrastructure management such as:  networking, storage, virtualization, containers, monitoring, application achitecture patterns and infrastructure automation.

* To identify differences, benefits and arguments to adopt different IT automation solutions: Monitoring IT KPIs, Failures prevention based on performance, IT financial management from some key providers in the market: IBM, DataDog, Dynatrace, Splunk.

* To identifiy differences between applications architecture patterns and platforms from key providers in the market such as: MuleSoft, APIGee, AZURE.

* To engage in conversations related to Infrastructure automation and application modernization patterns (working in containers and microservices)

* To discuss key architectural components to evolve infrastructure and applications from monolith perspective to APIs/Microservices perspective.


Preferred technical and professional experience

* API Management solution certification such as: API Gee, AZURE, MuleSoft, IBM API Connect.

* Programming/Developer certification in Java or Phyton. 

* Network or IT management certification such as CISCO CCNA, ITIL.

* Technical experience in a IT Automation domain such as Application modernization, Java Programming, Security, or other IT Automation platform•

* Experience working in dynamic team environments and cross-functionally with teams such as Product Management, Engineering, and Customer Success.


ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.