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Introduction

You:  We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! 

 

Us:  Apptio is the CIO’s business management system. We build advanced data and analytics applications that help all IT leaders understand and make informed decisions about their technology investments, capitalize on the cloud transformation and drive innovation within their organization. We call it Technology Business Management (TBM). Our TBM solution experts believe deeply in Apptio's potential to lead our market and disrupt the IT industry on a daily basis. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization.  We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve.

Your role and responsibilities

 

  • Support multiple, simultaneous Apptio implementation projects via onsite & remote configuration and development 
  • Gather functional and business requirements from client and translate into a functional hosted solution design which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services.
  • Configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design and specifications.
  • Operational management of select customer implementations, i.e. loading new data, reviewing and validating dashboard/report outputs.
  • Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite.
  • Work with content management to channel commonalities across customers into best practices processes & product delivered templates.
  • Work closely with other analysts in the organization to leverage skill sets and deliverables. Provide end user training as needed.
  • Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

 

 

Required education
Bachelor's Degree
Preferred education
None
Required technical and professional expertise

General

  • Fluent in English and German. A third language is a plus.
  • Strong analytical and problem solving skills.
  • Strong to expert skills in data analysis/manipulation.
  • Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
  • Attention to detail.
  • Self-starter: able to come up to speed on complex, difficult concepts with minimal assistance.
  • Client-focused attitude – a customer advocate.
  • Team player with solid communication and presentation skills.
  • Competent with packaged application software implementation practices.
  • High level knowledge of enterprise IT organizational, business, and technical environments.

Business Domain Focus

  • Specific knowledge and application of IT services and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.
  • Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.

Technical Domain Focus

  • Knowledge and application of relational database concepts.
  • Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
  • Skilled at completing technical design.
  • Basic programming skills, e.g. HTML, SQL a plus

Experience & Education

  • 5+ years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.
  • 4 year degree in engineering, computer science, MIS, finance or equivalent experience.
  • Training / certification in ITIL or equivalent is a bonus.
Preferred technical and professional experience

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ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.