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Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient. We combine human skills with automation and AI to enhance team productivity and improve decision making. We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale. We assure that all of the applications and systems businesses rely on are always on and perform cost effectively to deliver the best possible user experience.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities
  • Drive the adoption of Multi cloud Software Platform (MCSP) across all IBM Software products, across multiple cloud providers viz. IBM Cloud, AWS, Azure, GCP across all global regions.

  • Responsible for enabling product onboarding onto Multi-cloud Infrastructure deployment using automation (cluster, storage, network, observability, security, CISO/BISO, add-ons, drivers, etc.,) across AWS, IBM Cloud and Microsoft Azure.

  • As a trusted advisor and a single point of contact/advocate to key customers, ensure their requirements are prioritized and delivered based on committed deadlines.
  • Responsible for Customer Satisfaction, and engineering responsiveness for customer reported issues ensuring high Net Promoter Score (NPS).
  • Collaborate with various cross functional product development groups within IBM and outside, like RedHat, Amazon and Microsoft to plan and ensure their product/cloud services integration into IBM multi cloud platform.
  • Responsible for enabling and onboarding SaaS offerings that comply with security and compliance certifications like SOC2, FedRAMP, FISMA, HIPAA, MSAC and others.
Required education
Bachelor's Degree
Required technical and professional expertise
  • Overall 15+ years of Software industry experience.
  • Proven Software Design and Development Expertise: Showcase a deep understanding and expertise in software design and development practices, coupled with an instinctually curious, self-motivated, and collaborative approach.
  • Strategic Collaboration across Engineering and Product Management: Bring a wealth of experience in working closely with product management and engineering teams, actively contributing to the strategic direction and shaping of software platform products.
  • Cloud-Centric Deployment Proficiency: Display proficiency in managing applications deployed in complex environments, specifically showcasing expertise in navigating challenges associated with multiple and hybrid cloud locations.
  • Results-Driven Leadership: Showcase a track record of providing results-driven leadership especially in cross brand, cross functional and interdependent organizations and products.

 

Preferred technical and professional experience
  • Proven Customer Success/Advocacy Expertise: Wealth of experience in customer facing roles, with specific focus to manage and provide product best practices to key

strategic and mega enterprise customers. Trusted advisor to key stakeholders including customer executives, CxO offices, Line of Business leaders and IT Directors.

  • Experience with maintaining high levels of customer satisfaction and be able to influence up-sell and cross-sell within accounts, driving relationships at every level internally and externally to advocate technology solutions and drive change.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.