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Introduction

The role will include project implementation, transition, and BAU support across several client environments, and all associated documentation and business controls associated with the devices under management.

As a member of a team, or working independently, the role will be required to perform an analytical and technical role in implementation, integration, and delivery of technical IT security solutions for clients. This includes the use of inter-operational processes and procedures. The role requires the ability to troubleshoot technical issues in various platforms, evaluate customer network/infrastructure and recommend best practices for application availability and network security, provide technical and procedural guidance to customers in a timely fashion, log all cases into the ticketing system and maintain ownership of issues and follow through for all customers until issues are properly closed.

A Network Security Specialist should have an excellent problem-solving skills and will need to have an in-depth knowledge of TCP/IP network routing & switching protocols, hands-on experience, and strong understanding and competency in one or more best-of-breed Firewall, IPS/IDS /security products from various vendors such as Check Point, Cisco, Palo Alto. Working familiarity with Unix, Linux, Windows OS and scripting language to automate tasks is a plus. The role will also require an excellent written and oral communication skills, good attention to details, strong organization.

Your role and responsibilities
  • BAU (ongoing) support of firewall & IPS infrastructure including changes, service request & incident response, problem determination/resolution, achieving SLA targets, change/problem management.
  • Assisting with Implementation of new firewalls, Cisco, Checkpoint, Palo Alto, and others.
  • Problem determination associated with new project installs.
  • Working with Design/project teams to ensure that proposed solutions are accurate and achievable.
  • Management of problems and escalations where required.
  • High awareness of individual customer service levels when dealing with problems.
  • Callout services to third parties as required – Hardware Vendors etc.
  • Develop, implement and maintain processes and procedures as required for the team.
  • Maintaining a high level of communication with the team.
  • Adhere to audit compliances strategies to ensure security and business processes as part of BAU
Required education
Associate's Degree/College Diploma
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise
  • Bachelor's Degree in Information Technology, Computer Science, Engineering or equivalent degree, or equivalent work experience
  • At least 5 years of experience in Network Troubleshooting
  • At least 5 years of experience in Intrusion Detection/Prevention
  • At least 5 years of experience in Operating System Skills
  • At least 3 years of  experience with Unix/Linux system admin level knowledge
  • At least 5 years of experience in Customer Service
  • Experience in a large-scale implementation
  • Proven level 1 & 2 support skills in Firewall / IPS support 
  • Excellent problem determination skills especially with experience in working with 3rd parties
    Customer Service
  • Multiple Firewall & IPS systems configuration & updating – Cisco, Check Point, Palo Alto
  • Some experience with Juniper , Checkpoint  or CISCO implementation/support.
  • ServiceNow Incident and Change management
  • Data exporting & reporting, automation
  • Experience with web content gateways, Forcepoint Web/Email Security, FireEye, Proofpoint, ProxySG etc.
  • Demonstrated ability to work under pressure.
  • Cloud skills- AWS /Azure

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.