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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

With excellence in communication and empathy, you'll work closely with clients to develop trusting relationships, understand their needs, respond to any question, and show them how IBM's industry leading solutions will help them deliver value for their business.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…

  •     Driving subscription renewals with clients and channel partners for all IBM software products across a range of account sizes.
  •     Focusing on annual Subscription Annuity growth and recapture lost IBM annuity revenue.  Identify opportunities for modernization, new growth and expansion.
  •     Supporting territory strategy and actively contributing to the account planning process for assigned accounts.
  •     Collaborating with extended IBM teams and channel partners to ensure alignment with client engagement & negotiations, to best position IBM offerings, the value of subscription and support,  and the requirements of software license compliance.
  •     Leveraging a variety of mediums and approaches to engage with existing clients, including digital campaigns and events, social media, outbound calls, and email.
  •     Maintaining high productivity by proactively engaging assigned territory, addressing potential client satisfaction issues, and leveraging resources to help remove roadblocks.

 

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  •  Proven experience in maintaining and growing customer loyalty and retention, delivering year-to-year growth in revenue and profit.
  •  Demonstrated ability to successfully progress opportunities and manage the pipeline by consistently and accurately forecasting using a CRM system.
  •  In-depth understanding of the business value clients receive from using software, subscription and support and the ability  to clearly articulate this during the sales process.
  •  Proficiency in objection handling and negotiation techniques, with excellent leadership and communication skills to foster strong partnerships.
  •  Strong proficiency in French (both spoke and written)
Preferred technical and professional experience
  •  Experience and proven track record in technology sales preferred , as well as demonstrated account management. Subscription and Support experience a plus.
  •  Solid understanding of your chose industry, with demonstrable ability to connect this to clients' business and investment priorities.

 

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.