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Introduction

A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions.  Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.  IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

We have several intern positions available for enthusiastic individuals, in our world-wide zSystems Software (e.g., Db2, IMS, CICS) customer support teams. 

We are seeking motivated and innovative individuals to provide remote technical support. This role specializes in problem determination/problem source identification skills for software tools, utilization technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.

This position requires a comprehensive understanding of, or the willingness to learn about z/OS operating systems and related z middleware applications, proven experience using general troubleshooting tools and commands for this platform. 

The individual will work with all Technical Support teams within IBM and desire to continuously learn and share expertise.  

Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Self-motivated and proactive to solve problems and accomplish assignments
  • Effective time management and organizational skills
  • Self-starter & ability to work effectively in a team environment 
  • Strong technical background in computer systems
  • Excellent communication skills, ability to speak and write in English, other languages are a plus
  • Logical and analytic approach to problem solving
  • Highly reliable, team player


Preferred technical and professional experience
  • Experience in a customer facing role
  • Familiarity and/or experience with installing and configuring z/OS products which integrate with Unix System Services (USS), RACF, TCP/IP
  • Knowledge of JCL and various subsystems (e.g., Db2, CICS, IMS, WebSphere Liberty, MQ)

    If you do not have some (or any) of these skills, it's important to show us how curious you are about them, and how eager you are to learn new technologies.


ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.