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Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. 


Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. 


IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. 

Your role and responsibilities

As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes.


Your primary responsibilities include: 


24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.

Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.

Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale.

Security and Compliance Implementation: Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA.

Maintenance and Support: Tasks related to applying Couchbase security patches and upgrades, supporting Cassandra and Mongo for pager duty rotation, and collaborating with Couchbase Product support for issue resolution. 

Required education
High School Diploma/GED
Preferred education
High School Diploma/GED
Required technical and professional expertise

Proficiency in software engineering (projects and experience in, eg. Javascript, Proficiency in software engineering (projects and experience in, eg. Javascript, 

?Experience with cloud services and platforms (IBM Cloud, AWS, GCP, MS 

  • System Monitoring and Troubleshooting: Strong skills in monitoring/observability, issue response, and troubleshooting for optimal system performance.

    Automation Proficiency: Proficiency in automation for production environment changes, streamlining processes for efficiency, and reducing toil.

    Linux Proficiency: Strong knowledge of Linux operating systems. 

    Operation and Support Experience: Demonstrated experience in handling day-to-day operations, alert management, incident support, migration tasks, and break-fix support.

  • Knowledge in software engineering (projects and familiarity with languages such as JavaScript, C#, Java, Go)
  • Knowledge in automating problems or tasks to reduce toil via scripting (PowerShell, shell, Python, etc.)
  • Knowledge of source control systems (GitHub, Perforce)
  • Knowledge of cloud services and platforms (IBM Cloud, AWS, GCP, MS Azure)
  • General Linux knowledge
  • Comfortable working with Agile practices

Azure)
?General Linux knowledge
?Happy working using AgiC#, Java, Go)
?Proficiency in automating problems or tasks to reduce toil via scripting 
(Powershell, shell, python etc.)
?Confident with source control (Github, perforce)
?Experience with cloud services and platforms (IBM Cloud, AWS, GCP, MS 
Azure)
?General Linux knowledge
?Happy working using Agile practices

Preferred technical and professional experience

Kubernetes/OpenShift: Strongly preferred experience in working with production Kubernetes/OpenShift environments.

Automation/Scripting: In depth experience with the Ansible, Python, Terraform, and CI/CD tools such as Jenkins, IBM Continuous Delivery, ArgoCD

Monitoring/Observability: Hands on experience crafting alerts and dashboards using tools such as Instana, New Relic, Grafana/Prometheus

  • Knowledge in network and security (firewalls, iptables, VPC configuration and monitoring)
  • Knowledge of system design (cloud-native architectures, best practices for availability and resiliency, methods for problem isolation)
  • Knowledge of pipeline tools for deploying and managing applications (Travis, Jenkins)
  • Knowledge of infrastructure-as-code tools (Ansible, Terraform, Blueprints)
  • Knowledge of observability practices, including defining metrics and dashboards, and using tools (Sysdig, Kibana, Prometheus, Grafana, Zabbix)
  • Knowledge of logging and analytics frameworks (Splunk, LogDNA, ELK stack)

 

  • Knowledge of deploying and troubleshooting resilient services on Kubernetes

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.