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Introduction

We are looking for a seasoned ServiceNow Program/Project Manager to lead complex ServiceNow engagements across enterprise clients. This role combines delivery leadership, client relationship management, financial accountability, and Agile/Scrum mastery. The ideal candidate will have deep experience with ServiceNow implementations and will serve as a trusted advisor and delivery leader across multiple workstreams.

Your role and responsibilities


  • Project management office lead ensuring all projects are running in hitting milestones and good quality deliverables.
  • Raise issue/risk as needed; escalate if required to.
  • Facilitate daily stand-ups and support the team in following the Scrum delivery process and making sure the implementation is in accordance to ServiceNow implementation best practice
  • Handle traditional project management duties including but not limited to: scope definition, staffing, communication of status to clients and partners, and risk/issue management.
  • Understand the goals and align the deliverables accordingly.
  • Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
  • Ensure quality expectations are defined and known across the team. Collaborate with the team in scheduling work, including defect remediation and refactoring, guarding against the accumulation of technical debt.
  • This job can be performed from anywhere in the US.
Required education
Bachelor's Degree
Required technical and professional expertise


  • 8+ years of experience in managing/leading ServiceNow implementations.
  • Strong project management skills.
  • Strong ITIL and agile experience.
  • Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Creativity with comfort running projects independently.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
  • Experience driving complex issues through analysis and resolution.
  • Experience working collaboratively.

 

Preferred technical and professional experience


  • Bachelor’s degree in computer science, Information Technology, or related field.
  • Strong understanding of ITIL processes and enterprise IT operations.
  • Complex Program Management Training & Experience
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Background in security architecture, compliance frameworks, and data governance.
  • Previous consulting or client-facing experience.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.