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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Senior Storage Technical Engineer tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide.

As part of the job, the Senior Storage Technical Engineer would have the following responsibilities.

•    Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
•    Use lab hardware to re-create customer configurations to replicate failure scenarios.
•    Provide real time assistance to field technicians to resolve critical client technical issues.
•    Demonstrating soft and technical skills that contributes to client satisfaction.

Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise

Education and professional experience:

  • At least 3 years of experience in a technical support role – Remote support or Administration.
  • Experience providing technical support or administration for storage products with focus on the following OEMs: HPE, NetApp, Lenovo.


Skills and competencies:

  • Understanding of multi-vendor enterprise storage technologies including software defined storage, storage virtualization, and network & fabric attached storage devices.
  • Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc.
  • Customer-first mindset with high sense of ownership
  • Excellent command of spoken and written English (B2-C1 level).
Preferred technical and professional experience
  • Knowledge in TCP/IP concepts.
  • Experience with Cluster/HA environments. 
  • Previous experience in delivering technical education will be considered an advantage.
  • Industry recognized associate, professional, or expert certification.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.