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Introduction

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Your role and responsibilities

The IBM Sourcing Manager will lead a team of IBM sourcing employees, focusing on sourcing processes, team performance and reporting, while driving the success of IBM's procurement services for a BPO client account.

Supports and advises the IBM sourcing team that is dedicated to the client account, coordinates all sourcing personnel to meet operational metrics, develops and implements recommendations.

Facilitates effective communication between the IBM sourcing team and the client Indirect Sourcing Department, ensuring timely and accurate information exchange.

Support the client Indirect Sourcing Department Manager with seeking out savings opportunities, supplier consolidation, process improvements and delivering any relevant training to client business stakeholder.

 

Team Leadership:

  • Provide guidance, coaching, and development opportunities to ensure team performance and growth.
  • Manage the IBM sourcing staff from an HR perspective, including performance evaluations, training, and talent development

Account Management:

  • Ensure timely and accurate performance and governance reporting to client Indirect Sourcing Department Manager
  • Support seeking out any potential savings and supplier consolidation opportunities.
  • Responsible for the IBM Sourcing team delivering agreed KPI targets
  • Suppling the client Indirect Sourcing Department Manager with ad hoc reports on the IBM Sourcing team data within reason and within a reasonable timeframe
  • Act as an escalation point for the client Indirect Sourcing Department, noting that Category Managers are to allocate sourcing events and tasks as needed.Address any concerns regarding the workload of IBM Sourcing team members promptly.

Communication

  • Acts as a conduit to cascade information from the client organisation to IBM sourcing team, particularly from Indirect Sourcing Department Manager
  • Maintains positive relationships with relevant stakeholders such as Procurement, Legal, Finance, Compliance etc
  • Effectively collaborate with the Category Managers.
  • Team Performance and Monitoring
  • Monitor IBM sourcing team performance, setting goals and objectives, and tracking progress against key performance indicators (KPIs).
  • Identify and implement relevant KPIs to measure performance and drive continuous improvement.
  • Be an escalation point for the client Sourcing team if there are any performance concerns with any of the IBM Sourcing team members.

 

 

Reporting and Governance

  • Drive monthly governance meetings backed-up with appropriate documentation, ensuring alignment and transparency.
  • Ensure the accuracy of data reported, and work with the reporting team to build dashboards and improve reporting
  • Follow up on escalations from the Category Managers, ensuring timely resolution and complete reporting
  • Process Development and Compliance
  • Ensure the IBM Sourcing team is adhering to both IBM and client policies, processes and internal audit requirements as detailed in the relevant training materials
  • Develops and proposes sourcing processes.
  • Promote IBM's innovation and initiatives to identify opportunities for joint growth and to support transformation client transformation.
 

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

  • Experience in procurement operations, team leadership and reporting
  • Client facing and customer satisfaction skills
  • Track-record of sourcing delivery across multiple categories
  • Project management expertise
  • Strong verbal communication skills
  • Experience in developing individuals and teams and managing performance
 

Preferred technical and professional experience

  • Leading change and leading teams in a matrix organization
 

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation.  We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


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ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.