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Your role and responsibilities

Provide leadership, manage, and be the voice of Print@IBM for assigned countries, including:

Addressing the print needs of assigned countries in compliance with global standards and goals.

Planning and implementing portfolio changes in alignment with global strategy, managing details within the scope of the bigger picture across Print@IBM and CIO-TPT.

Interlocking the portfolio strategy, plans, and projects with stakeholders, including suppliers, Key Users, Global Real Estate, Network Engineering, and country and site leadership, negotiating changes and addressing change implications in alignment with CIO-TPT and corporate IT Security standards.

Providing guidance to supplier technicians and Key Users in the planning and performance of portfolio changes in assigned countries.

Taking guidance from the global Print@IBM Product Owner and Solutions Architect to deliver the local portfolio in alignment with IBM standards and strategy.

Delivering customer care excellence to end users to enable high level of productivity, addressing escalations in alignment with policy and situational critical thinking. Drive customer care automation in partnership with the broader Print@IBM team, AskIT, and AskIBM. Address escalations at all levels engaging management as needed.

Handling confidential information with great care, e.g.: site closure or consolidation plans as shared by Global Real Estate or others. Use data only in the delivery of the Print@IBM portfolio.

Implementing projects in your assigned country in alignment with IBM, TPT, and Print@IBM strategy, plans, OKRs, KPIs, including broad device refresh planning, site closures, site consolidations, new sites, including those resulting from acquisitions and divestitures.

Achieving OKRs and KPI parameters, e.g.: enabling cost reduction, enabling portfolio right-sizing, etc.

Performing in alignment with IBM Growth Behaviors

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

Technical and Professional Expertise

1 year or more product ownership or asset management experience

Working across countries and cultures – embracing diversity to achieve goals

Experience in, and knowledge of the print or asset management industry

Relationship management with suppliers and cross-functional teams  

Language proficiency in English, Portuguese, and Spanish

Problem solving and ability to work with all business levels, including country GMs

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation.  We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

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